Summary
Overview
Work History
Education
Skills
References
Timeline
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Tara Kelleher

Wagga Wagga,NSW

Summary

Results-driven Health Administrator with a proven track record at Serco, excelling in operational efficiency and staff training. Expert in health information systems and committed to exceptional customer service. Recognized for resolving complex issues and enhancing team performance, fostering a positive work environment while ensuring compliance with safety regulations. Efficient in managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Improves onboarding and training processes to empower staff. Processes medical documents and maintains medical database.

Overview

7
7
years of professional experience

Work History

Health Administrator

Serco
Wagga Wagga, NSW
08.2022 - 02.2025
  • Developed and implemented policies and procedures to enhance operational efficiency.
  • Compiled statistical reports on patient activity, inventory levels, and satisfaction surveys.
  • Managed daily office operations, including scheduling appointments and answering incoming calls.
  • Organized filing systems to ensure efficient access to confidential records.
  • Resolved customer complaints promptly to maintain high service standards.
  • Assisted in preparation of presentations for meetings and conferences.
  • Trained staff on work activities and software applications to improve team performance.
  • Monitored work of lower-level clerks to ensure adherence to established protocols.

Checkout Team Member

Woolworths
Wagga Wagga, NSW
06.2020 - 01.2022
  • Responded promptly to customer inquiries regarding products, pricing, and payment methods.
  • Demonstrated thorough knowledge of store layout to assist customers effectively.
  • Adhered to safety regulations when handling hazardous materials, ensuring compliance.
  • Checked personal identifications for alcohol and tobacco sales to maintain legality.
  • Maintained clean, organized checkout areas to enhance store attractiveness.
  • Boosted customer satisfaction by personalizing service for each individual.
  • Processed payments accurately using Point-of-Sale system, ensuring efficient transactions.
  • Trained and mentored new cashiers to foster a skilled, efficient team.

Team Member

McDonalds
Wagga Wagga, NSW
07.2018 - 06.2020
  • Executed opening and closing duties, including setting displays and cleaning sales floor.
  • Delivered exceptional customer service by greeting patrons and assisting with orders.
  • Maintained accurate inventory levels for timely restocking of supplies.
  • Facilitated effective communication with team members to enhance workflow efficiency.
  • Operated cash register, processing transactions accurately and efficiently.
  • Prepared food items in accordance with restaurant standards while adhering to health guidelines.
  • Trained new employees on operational procedures and safe kitchen practices.
  • Ensured cleanliness of work area by performing regular cleaning tasks.

Education

High School Diploma -

Wagga Wagga High School
Wagga Wagga, NSW
11-2021

Skills

  • Office management and organization
  • Staff training and development
  • Time management
  • Customer service and support
  • Effective communication
  • Problem solving and resolution
  • Ethics and professionalism
  • Health information systems expertise
  • Clinical research
  • Point-of-sale operation
  • Team communication and collaboration
  • Safety compliance
  • Microsoft applications proficiency
  • Money handling skills
  • Willingness to learn and adapt
  • Positive attitude and mindset
  • Verbal and written communication skills
  • Leadership qualities
  • Upselling techniques
  • Computer skills

References

References available upon request.

Timeline

Health Administrator

Serco
08.2022 - 02.2025

Checkout Team Member

Woolworths
06.2020 - 01.2022

Team Member

McDonalds
07.2018 - 06.2020

High School Diploma -

Wagga Wagga High School

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Tara Kelleher