Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara-Louise Johnson

Wallangra,NSW

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher's Aide position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.

Overview

21
21
years of professional experience

Work History

Farm Laborer

Maidenhead Pastoral
01.2021 - 01.2022
  • Processing of cattle
  • Measuring, sorting and cutting assorted steel
  • Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
  • Assisted farmers with feeding and watering cows.
  • Fencing
  • Operated farm equipment such as tractors and trucks with extreme care and precision.

Kitchen hand/Waitress

China Panda
10.2020 - 01.2021
  • Meeting and greeting guests, running restaurant service, dealing with and resolving customer complaints
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Talking to people and providing best possible service, ensuring high standards at all times
  • Stock replenishment, price and sort stock
  • Customer service and counter operations, competent register and EFTPOS use
  • Answering phones and taking detailed messages
  • Taking orders from Chef and preparation of meals
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Plated and presented food following chef requirements.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and maintained work areas, equipment and utensils.

Bartender

Imperial Hotel
01.2011 - 09.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • TAB and KENO operations
  • Payout and refill Pokie machines. Keep records and signatures

Trainee Hairdresser

Medusa Hair Design
09.2009 - 12.2009
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
  • Assisted hair stylists with colour work by applying base colours and toners.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Offered exceptional service and support to walk-in and scheduled customers.

Trainee Concrete Slumper

Procast Australia
02.2009 - 09.2009
  • Concrete coordinating, including directing of concrete trucks
  • Concrete Quality Supervisor, ensuring mix is fit for use
  • Day to day preparation, including cleaning of Laboratory and sample cylinders
  • Collecting samples for testing – Using wheelbarrows
  • Slump testing as well as the filling & compaction of cylinder samples

Inbound Call Center Sales Representative

Suncorp Insurance
10.2007 - 02.2009
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • A good understanding of COGEN database and other associated insurance programs
  • CTP ambassador for my individual team
  • Working well as a team member, as well as efficiently on my own
  • Facilitated communication between customers and other departments to facilitate resolution.

Sales Consultant

Telstra Shop
12.2005 - 10.2007
  • Sales involving developing and planning long term sales strategies or partnerships, learning to understand a clients or customer group needs and packaging products and services to meet these needs
  • Achieving sales and providing quality customer service and performance targets in accordance with proscribed processes
  • Handling inbound customer sales and services contacts, exploring and closing sale opportunities
  • Meet Telstra’s customer service standards in every customer interaction
  • Identifying customer’s needs through standard questioning techniques, product usage analysis and providing product/service information to enable the customer to make the appropriate decision
  • Activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions
  • Servicing a broad range of customer enquiries on Telstra products and services, and bill payments on behalf of Telstra
  • Maintaining and regularly updating visual merchandise presentation in line with guidelines
  • Recommend improvements to improve sales, service and reduce variance
  • Ensuring consistent application of Telstra’s operating systems, policy and procedures for the business area, particularly focused on stock and cash security
  • Establishing and maintaining effective working relations with peer groups and internal stakeholders

Kitchen Manager in Training

Food Shack
01.2004 - 12.2005
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Designing os staff uniforms
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Customer service and counter operations, competent register and EFTPOS use

Kitchen Cook and Waitress

BP Roadhouse
03.2002 - 12.2003
  • Correct health and safety procedures, cleaning and relaying tables, general cleaning of the premises
  • Meeting and greeting guests, running the restaurant service, dealing with and resolving customer complaints
  • Talking to people and providing the best possible service, ensuring high standards at all times
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Customer service and counter operations, competent register and EFTPOS use
  • Answering phones and taking detailed messages

Customer Service Cashier

Crazy Clark's
02.2001 - 01.2002
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

No Degree - Certificate III in School Based Education Support

New England Institue of TAFE
Inverell, NSW
06.2024

Year 11 -

Macintyre High School
Inverell, NSW
2001

Computing Skills for the Office – Training - Automotive Maintenance & Engines

New England Institute of TAFE
Inverell, NSW
2000

Skills

  • Problem-Solving Ability
  • Conflict Resolution
  • Transferable skills
  • Confidentiality and privacy practices
  • Active Listening
  • Leadership
  • Interpersonal Skills
  • Transferable Skills
  • Attention to Detail
  • Time Management
  • Computer Skills

Timeline

Farm Laborer

Maidenhead Pastoral
01.2021 - 01.2022

Kitchen hand/Waitress

China Panda
10.2020 - 01.2021

Bartender

Imperial Hotel
01.2011 - 09.2011

Trainee Hairdresser

Medusa Hair Design
09.2009 - 12.2009

Trainee Concrete Slumper

Procast Australia
02.2009 - 09.2009

Inbound Call Center Sales Representative

Suncorp Insurance
10.2007 - 02.2009

Sales Consultant

Telstra Shop
12.2005 - 10.2007

Kitchen Manager in Training

Food Shack
01.2004 - 12.2005

Kitchen Cook and Waitress

BP Roadhouse
03.2002 - 12.2003

Customer Service Cashier

Crazy Clark's
02.2001 - 01.2002

No Degree - Certificate III in School Based Education Support

New England Institue of TAFE

Year 11 -

Macintyre High School

Computing Skills for the Office – Training - Automotive Maintenance & Engines

New England Institute of TAFE

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Tara-Louise Johnson