Tara Lynch
Metford
Summary
Dynamic and results-driven with experience in customer service, sales, and call centre operations. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Skilled in attention to detail and upselling, achieving sales targets while maintaining a positive and collaborative team environment.
Overview
4
4
years of professional experience
Work History
Waitress
Coffee Club
06.2019 - 08.2019
- Provided excellent customer service by greeting and assisting diners with menu selections.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to effectively manage orders and ensure timely delivery.
- Familiarized with POS systems for processing customer transactions accurately.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Resort Promotions
Sunseeker Holidays
08.2018 - 11.2018
- Conducted outbound calls to prospective clients, promoting products and services effectively.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
Sales Representative
Spontaneous Marketing Concepts
09.2015 - 03.2016
- Engaged customers by providing product knowledge and addressing inquiries effectively.
- Supported team initiatives to achieve sales targets through proactive outreach to potential clients.
- Maintained up-to-date knowledge of product offerings and market trends to enhance sales pitches.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Processed transactions accurately and efficiently, ensuring a positive shopping experience for customers.
Education
Bridging Pathway - Open Foundation
University of Newcastle
Newcastle01-2018
Skills
- Customer service
- Greeting guests
- Team collaboration
- Cash handling
- Active listening
- Problem resolution
- Call centre experience
- Product and service solutions
- Service upselling
- Strong multitasking
Timeline
Waitress
Coffee Club
06.2019 - 08.2019
Resort Promotions
Sunseeker Holidays
08.2018 - 11.2018
Sales Representative
Spontaneous Marketing Concepts
09.2015 - 03.2016
Bridging Pathway - Open Foundation
University of Newcastle