Tara McColgan
Darwin,NT
Summary
I am recognized as a strong team player, adept at overseeing security operations and catering to a wide array of customer requirements. My proficiency in multitasking is underpinned by robust organizational skills, allowing me to excel in fast-paced, deadline-driven settings. My reputation for exceptional relationship-building and communication skills is a testament to my capacity to cultivate a positive work culture within teams.
Overview
4
4
years of professional experience
Work History
Traffic Controller
Keegan Group
Nt
04.2025 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
Team Lead Traffic Controller
Sydney Civil
Sydney
01.2024 - Current
- Attend daily toolbox meeting at the start of every shift so we know what construction work is going on that shift and go through the traffic plan, so we know how to safely direct vehicles and pedestrians around the site.
- Next, we position temporary work zones; utilising signs, traffic cones, barrels, set up zones for construction sites, flagging.
- Understand and apply safe traffic control practices, always concentrating and paying attention as the public can be unpredictable and be prepared to act quickly in a stressful or emergency.
- My main duty is to direct traffic in a safe manner thereby protecting my team and the public through traffic control.
Receptionist/Reservations Agent and Event Coordinator assistant
Redcastle Hotel
Redcastle
01.2023 - 01.2024
- Delivered outstanding customer service, addressing unique guest requirements and handling special requests to guarantee an exceptional experience.
- Managed over 60 personalized daily reservations, boosting guest satisfaction and fostering loyalty.
- Crafted travel itineraries with local attraction recommendations, enhancing the overall guest experience.
- Handled travel and reservation inquiries with professionalism, providing clear and confident service.
- Successfully upsold premium packages and services, such as tour tickets and room upgrades, to increase revenue.
- Offered thorough support for reservation changes and cancellations, upholding superior customer service standards.
- Welcomed guests warmly, ensuring swift and professional check-in and check-out processes in a high-traffic setting.
- Supported the event coordinator in organizing and implementing diverse hotel events, including corporate meetings, weddings, and social gatherings.
- Coordinated event space setups to meet client requirements and delivered hands-on assistance to guarantee event success.
- Liaised with vendors, suppliers, and hotel personnel to meet event demands and resolve issues efficiently.
- Handled administrative duties, including event timelines, contracts, and communication, to facilitate flawless event execution.
- Kept precise records of guest interactions and specifics, aiding in the hotel's efficient operation.
Customer Service & Travel Sales
Forward Emphasis International
Malin Head
01.2022 - 01.2022
- Proficient Remote Agent, adept at establishing a productive home office aligned with company protocols.
- Skilled in leveraging computer software to enhance productivity and deliver exceptional customer service.
- Dynamic team player, adept at managing a high volume of inbound calls, focusing on policy renewals, amendments, and new travel policy setups.
- Expert in resolving customer complaints swiftly and professionally, with a proactive approach to escalating issues to management.
Seasonal Travel Advisor
Falite Ireland
Letterkenny
05.2021 - 12.2021
- Cultivated client trust through in-depth destination insights, leveraging personal travels and educational excursions.
- Enhanced client satisfaction by efficiently managing itinerary modifications to meet specific preferences.
- Maintained optimal office supply levels, conducting inventory assessments and replenishing essential items and promotional materials.
- Delivered exceptional customer service across phone, email, and face-to-face interactions, providing precise and timely information.
Education
BB(Honours) - Tourism and Event Management
Atlantic Technology University
Sligo01.2022
Skills
- Driving License
- HR License
- White Card
- Traffic Controller (Blue Card)
Timeline
Traffic Controller
Keegan Group
04.2025 - Current
Team Lead Traffic Controller
Sydney Civil
01.2024 - Current
Receptionist/Reservations Agent and Event Coordinator assistant
Redcastle Hotel
01.2023 - 01.2024
Customer Service & Travel Sales
Forward Emphasis International
01.2022 - 01.2022
Seasonal Travel Advisor
Falite Ireland
05.2021 - 12.2021
BB(Honours) - Tourism and Event Management
Atlantic Technology University