Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TARA NOAKES

Canberra,ACT

Summary

I am an encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have diverse experience in customer service, business management and project coordination. I quickly build relationships with both new clients and business audiences. I have exceptional communication and organisational skills. I am dependable, a quick learner and business savvy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinic Manager

Eden laser clinics
02.2022 - Current
  • Managed daily operations and clinic administration including staff schedules, inventory control, equipment maintenance and processing payments/invoices
  • Facilitated communication between multiple departments within the organisation
  • Conducted recruitment, hiring, and training of personnel
  • Successfully managed clinic budgets, optimising resource allocation for maximum efficiency.
  • Utilised data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
  • Streamlined clinic communication by managing emails, phone calls, and scheduling appointments.
  • Assisted in the development of company policies and procedures, contributing to a more organised work environment.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Head Beauty Therapist

Wax monkey
11.2020 - 02.2022
  • Enhanced client satisfaction by providing personalized beauty treatments tailored to individual needs.
  • Delivered exceptional customer service, resulting in increased client retention and loyalty.
  • Trained and mentored junior therapists, contributing to a positive team environment and improved staff performance.
  • Managed inventory control to ensure adequate stock levels of essential supplies at all times.
  • Boosted employee morale through effective communication, fostering a supportive work atmosphere conducive to productivity growth.
  • Coordinated client appointments efficiently while managing multiple schedules simultaneously without compromising service quality or punctuality rates.

Beauty Therapist

Prodigy hair and beauty
09.2019 - 06.2020
  • Provided leadership and mentorship to team of beauty therapists, developing their skills in customer service and technical treatments
  • Provided exceptional customer service by addressing queries promptly, resolving complaints effectively and building relationships with clients
  • Managed multiple tasks simultaneously while meeting tight deadlines
  • Developed and maintained strong relationships with clients to promote loyalty

  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Increased salon revenue by upselling additional services and retail products to clients.

Skin Therapist and PR aesthetician

DMK Australia & New Zealand
03.2019 - 08.2019
  • Demonstrated excellent organizational abilities when managing multiple tasks simultaneously.

  • Delivered exceptional customer service, maintaining a professional and welcoming environment for clients.
  • Implemented effective time management strategies during appointments, maximizing efficiency without compromising quality of service.
  • Established rapport with clients through strong interpersonal skills, fostering loyalty and trust in the therapeutic process.

Dermal and laser technician

Australian Skin Clinics
03.2018 - 03.2019
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.

2IC Manager

Elegant Image
02.2015 - 07.2017
  • Contributed to company growth by identifying new business opportunities and expansion strategies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty
  • Implemented innovative marketing strategies for improved brand visibility, reach, and overall market share.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives
  • Improved team productivity by streamlining daily operations and implementing efficient processes.

2IC Manager

Tantric Tanning
10.2012 - 06.2014
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Contributed to company growth by identifying new business opportunities and expansion strategies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.

  • Implemented innovative marketing strategies for improved brand visibility, reach, and overall market share.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.

Education

Diploma - Beauty Therapy

Canberra Institute of Technology
11.2014

Certificate III - Beauty Therapy

Canberra Institute of Technology
11.2013

Skills

  • Organisational skills
  • Adaptability and flexibility
  • Relationship building
  • Business administration
  • Strategic planning
  • Meticulous attention to detail
  • Customer retention
  • Operations management
  • Business planning
  • Team building and leadership
  • Coaching and mentoring
  • Sales and marketing

Certification

Laser and IPL license

References

References available upon request

Timeline

Clinic Manager

Eden laser clinics
02.2022 - Current

Head Beauty Therapist

Wax monkey
11.2020 - 02.2022

Beauty Therapist

Prodigy hair and beauty
09.2019 - 06.2020

Skin Therapist and PR aesthetician

DMK Australia & New Zealand
03.2019 - 08.2019

Dermal and laser technician

Australian Skin Clinics
03.2018 - 03.2019

2IC Manager

Elegant Image
02.2015 - 07.2017

2IC Manager

Tantric Tanning
10.2012 - 06.2014

Diploma - Beauty Therapy

Canberra Institute of Technology

Certificate III - Beauty Therapy

Canberra Institute of Technology

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