TARA PARKER
Reservoir,VIC
Summary
Throughout the years I have excelled in leadership and team work through experience at Commonwealth Bank, McDonald's and Clark Finance Group. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
09.2022 - Current
- Built strong relationships with key stakeholders, including vendors, regulators, and industry partners.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained friendly and professional customer interactions.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Boosted employee morale through recognition programs that rewarded outstanding performance and exemplary service.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Cross-sold credit cards, loans and other bank products.
- Opened new accounts and made changes to existing accounts.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
- Trained new hires on customer service policies and procedures.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Helped customers prepare documents required to complete transactions and process requests.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Handled various accounting transactions.
Assistant Store Manager of Operations
McDonald's Restaurant
03.2022 - 09.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Concerige
Commonwealth Bank Of Australia
12.2021 - 03.2022
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Customer Support Specialist
Clark Finance Group
05.2021 - 12.2021
- Maintain strong working relationship with all members of the team
- Manage relationships with key internal and external stakeholders
- Maintaining strong relationships with CFG clients
- Assist in driving the strategic direction of Clark Finance Group
- Data entry of Clients profiles into CRM (Salestrekker) as required
- Keep Salestrekker up to date as each application moves through the various stages
- Ensure all client discussion are documented on their file
- Ensure application meets servicing standards
- Follow up supporting documents as required by the chosen lender
- Prepare all initial review packs for client signing
- Answer the company phone inline with CFG standards
- Prepare supporting documents as per company standards
- Providing twice weekly client updates Tue/Thurs or as required
- Complete daily task list as discussed with CFG team members
- Prepare detailed reviews inline with bank policy
- Complete all documentation inline with SFG & CFG compliance standards
- General Administration support
- Track all industry news and updates
- Track lender updates
- Track all industry blogs and forums for news
- Attend all industry training and development as required.
- Streamlined support processes for increased efficiency and reduced response times.
- Installed, configured and maintained computer systems and network connections.
Shift Manager
McDonald's Australia
12.2019 - 05.2021
- Taking customer orders and preparing food as needed
- Checking food holding temperatures to ensure food safety compliance
- Managing cash positions and making bank deposits
- Ensuring that all associates are aware of new promotions
- Keeping labor costs low and ordering new supplies
- Maintains teams of highly motivated staff in order to oversee operations
- Guide entry-level employees through daily responsibilities
- Train newly hired associates
- Ensure customer satisfaction.
Crew Member
McDonald's Australia
07.2018 - 12.2019
- I work between 12 - 38 hours a week
- I consistently deliver the highest standards of quality, service and cleanliness (QSC&V)
- I am friendly, fast and accurate in every customer interaction
- I uphold McDonald's beliefs and adhere to our Policies and Procedures
- I work in a safe and inclusive environment, showing genuine care and regard for myself, my team and our customers
- I contribute and strive towards achieving the goals and targets of the restaurant.
Education
Diploma of Finance and Mortgage Broking Management - Mortgage Broking
Monarch Institute
Melbourne12.2022
Certificate III in Retail -
McDonalds Australia
Melbourne, VIC01.2019
Skills
- Cash handling and management
- Customer Service-Oriented
- Pleasant and Personable
- Workload Management
- Data Entry
- Decision-Making
- Identity Verification
- Customer Loan Processing
- Attention to Detail
- Team Leadership
- Honest and Dependable
Licenses Certificates Skills
- Fire Training
- Food Safety Certificate
- First Aid Certificate
- Team Building
- Problem Solving
- Leadership
- Team Leadership
- Communication Skills
Timeline
Customer Banking Specialist
Commonwealth Bank
09.2022 - Current
Assistant Store Manager of Operations
McDonald's Restaurant
03.2022 - 09.2022
Concerige
Commonwealth Bank Of Australia
12.2021 - 03.2022
Customer Support Specialist
Clark Finance Group
05.2021 - 12.2021
Shift Manager
McDonald's Australia
12.2019 - 05.2021
Crew Member
McDonald's Australia
07.2018 - 12.2019
Diploma of Finance and Mortgage Broking Management - Mortgage Broking
Monarch Institute
Certificate III in Retail -
McDonalds Australia