Tara Quach
Springvale,VIC
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Penny Kha & Associates PTY. LTD
01.2017 - 01.2022
- Able to practice my bilingualism as many of the staff use English as a second language, therefore, can mediate for them
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
New Balance Australia PTY. LTD
11.2022 - Current
- Answering phone calls, (i.e., handling queries and complaints via phone, email, and general correspondence)
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Geelong Grammar School
Corio, VIC10-2022
Bachelor of Business - Digital Marketing
Royal Melbourne Institute of Technology
Melbourne, VIC06-2026
Skills
- Teamwork and collaboration
- Time management
- Outgoing personality
- Problem-solving skills
- Cash handling
- Multi-tasking strength
- Relationship building
- Reliable and punctual
- POS system operation
- Listening skills
- Adapt to diverse groups
- Exceptional customer service
Certification
Certificate III & IV in Music (Performance)
Languages
Vietnamese
Professional Working
Timeline
Sales Associate
New Balance Australia PTY. LTD
11.2022 - Current
Receptionist
Penny Kha & Associates PTY. LTD
01.2017 - 01.2022
Certificate III & IV in Music (Performance)
High School Diploma -
Geelong Grammar School
Bachelor of Business - Digital Marketing
Royal Melbourne Institute of Technology
Similar Profiles
PANADDA CHAIKAMCHANPANADDA CHAIKAMCHAN
Kitchen Hand at Kha KhaKitchen Hand at Kha Kha
Lesego MpopangLesego Mpopang
Marketing Director at Penny Tycoon Pty LtdMarketing Director at Penny Tycoon Pty Ltd
Jessica RoeselJessica Roesel
Office Manager at KHA Logistics LLC.Office Manager at KHA Logistics LLC.