Tara Richardson
Weston
Summary
Detail-oriented Senior Receptionist with over 17 years of experience in managing patient records, facilitating effective communication between patients and healthcare staff, and verifying insurance coverage. Proven ability to enhance workflow and deliver outstanding customer service in a fast-paced healthcare environment.
Overview
17
17
years of professional experience
Work History
Senior Receptionist
Wollombi Medical Practice
cessnock
05.2009 - Current
- Greeted patients warmly and scheduled appointments efficiently.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in the computer system.
- Handled patient inquiries and resolved issues professionally and promptly.
- Coordinated communication between patients and medical staff to enhance patient experience and care continuity.
- Updated appointment schedules and confirmed visits daily for optimal flow.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed patient records using electronic health record systems.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Confirmed insurance coverage for appointments and processed co-payments.
- Performed data entry tasks related to billing and collections procedures.
- Provided administrative and customer service support to ensure smooth patient flow and office operations.
- Communicated with patients with compassion while keeping medical information private.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained cleanliness and organization of the reception area diligently.
- Assisted in training new reception staff on office procedures effectively.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate the computer system.
- Straightened up waiting room to maintain neat and organized space.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Managed bookkeeping tasks by preparing and sending accurate financial statements and bills to patients.
Education
High School Diploma -
Francis Greenway
Beresfield, NSW11-2003
Skills
- Patient check-in
- Appointment scheduling
- Medical records handling
- Insurance verification
- Office coordination
- Customer relationship management
- Staff supervision
- Patient communications
Timeline
Senior Receptionist
Wollombi Medical Practice
05.2009 - Current
High School Diploma -
Francis Greenway