Highly motivated professional with 4 years of entrepreneurial and business owner experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative tasks. Comfortable working independently as manager and leader and as collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organisational goals.
Overview
16
16
years of professional experience
Work History
Business Owner/Event Stylist
Honey & Maple Events
Casula , NSW
11.2020 - Current
Researched new trends in event styling while staying current on industry standards and best practices.
Planned, coordinated and executed weddings and special events.
Oversaw daily operations of small business including customer service and financial management.
Developed business plans and strategies to grow small business.
Monitored customer feedback and implemented changes based on their suggestions.
Managed company social media to expand brand awareness and attract new customers.
Advised employees on best practices regarding safety protocols and procedures.
Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Identified new technologies that could be used to improve efficiency and productivity.
Cultivated relationships with key stakeholders in the industry.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Set up tables, chairs, backdrops and other decorative elements prior to the start of the event.
Kept records for production, inventory, income, and expenses.
Oversaw daily operations of the business and provided guidance when needed.
Created visually appealing event decorations and displays that followed the theme of the event.
Supervised staff members during setup and takedown periods to ensure tasks were completed efficiently.
Managed budgets for each event to ensure costs stayed within allocated limits.
Developed creative concepts for special occasions including weddings, anniversaries, birthdays and corporate events.
Communicated regularly with clients throughout planning process in order to keep them informed of progress being made.
Account Manager
GAVL Live auctions (realestate)
01.2017 - 06.2020
Identify cross-selling opportunities for Gavl into existing client base
Build new relationships and manage current relationships based on trust and respect
Manage clients remotely NSW, ACT, NT and WA as well as face to face
Lead point of contact for clients, answer client enquirers promptly & troubleshoot technical issues
Understanding clients needs to ensure service delivery team can fulfill these requirements
Conducting onboarding training with agents, directors and streamers
Liaise with internal teams to improve the product and customer experience
Negotiate agreements and close off contracts
Work closely with sales team & client managers to identify and grow my territory
Maintaining up to date knowledge of company's product and services.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Career Advisor - Team Leader
Accelerate careers
03.2015 - 01.2017
Ensure all application & interview documentation is complete & accurate
Assess job ready status & client suitability
Liaise with Recruitment Consultants & Job Outcomes Sales Agents to ensure suitable job outcomes are provided for all students
Ensure regular communication with all assigned students, all candidate communication & status is documented
Work closely with disengaged students or students at risk of withdrawing from studies
Generate reports and establish KPIs.
Assisted clients in identifying job opportunities that fit their qualifications and experience level. Provided career guidance to individuals in need of assistance with job searches and career exploration.
Participated in community events related to career development initiatives.
Set specific goals for projects to measure progress and evaluate end results.
Vocational Placement Officer
Evocca College
06.2014 - 03.2015
Coaching and Mentoring students with disabilities through studies
Attend local interagency meetings and events
Networking and marketing with community groups, Build and maintain solid community relationships
Coordinating in-house job readiness programs
Meeting vocational placement and employment support service KPIs at all times.
MATERNITY LEAVE
07.2013 - 06.2014
CLAIMS AND POST PLACEMENT SUPPORT CONSULTANT
WISE EMPLOYMENT
07.2010 - 05.2013
DISABILITY SUPPORT WORKER
PEGASUS
09.2008 - 07.2010
CASE MANAGER
MISSION AUSTRALIA
01.2008 - 03.2010
Education
Education Managing Violent and Aggressive Behavior -
01.2010
Working With Clients' Complex Needs -
01.2010
Cert 4 in Employment Services - Mission Australia -
01.2009
Teaching Small Groups Workshop - Macarthur College -
01.2009
Certificate IV in Frontline Management - Sydney Training Institute -
01.2008
Cert 3 in Beauty Therapy - Liverpool TAFE -
01.2006
High School Certificate - William Carey Christian School -
01.2005
Skills
Team player, consistently in tune with the aims and objectives of the team
Works well under time pressure and always prepared to assist to achieve business outcomes
Committed to and actively works to continuously improve; analyses both successes and failures
Enjoys working in a fast-paced environment demanding strong organisational skills
Detail-oriented and resourceful in completing assigned tasks and able to multi-task effectively
Patient when dealing with staff and clients in difficult situations
Passionate about providing exceptional client service
References
References available upon request.
Timeline
Business Owner/Event Stylist
Honey & Maple Events
11.2020 - Current
Account Manager
GAVL Live auctions (realestate)
01.2017 - 06.2020
Career Advisor - Team Leader
Accelerate careers
03.2015 - 01.2017
Vocational Placement Officer
Evocca College
06.2014 - 03.2015
MATERNITY LEAVE
07.2013 - 06.2014
CLAIMS AND POST PLACEMENT SUPPORT CONSULTANT
WISE EMPLOYMENT
07.2010 - 05.2013
DISABILITY SUPPORT WORKER
PEGASUS
09.2008 - 07.2010
CASE MANAGER
MISSION AUSTRALIA
01.2008 - 03.2010
Education Managing Violent and Aggressive Behavior -
Working With Clients' Complex Needs -
Cert 4 in Employment Services - Mission Australia -
Teaching Small Groups Workshop - Macarthur College -
Certificate IV in Frontline Management - Sydney Training Institute -
Cert 3 in Beauty Therapy - Liverpool TAFE -
High School Certificate - William Carey Christian School -