Tara Scifleet

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Work from home position with monthly meetings in office.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and incoming and outgoing emails.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Liaised between clients and vendors and maintained effective lines of communication.

• Assisted customers in selecting the perfect accessories to complement their vehicle, resulting in repeat business and increased referrals.
• Developed lasting client relationships through attentive service and extensive product knowledge.
• Assisted customers with GVM upgrades and accessories required on RAM trucks.
• Monthly stocktakes
• Invoicing customers and making sure payments are made on schedule if not, a process was made to make sure payment was made before end of month.
• Ordering of stock for office supplies.
• Ordering stock of accessories (AUS)
• Organising promotional advertising in areas which helped the business with sales in both new trucks and accessories.
• Promoting the business in areas which helped get the family owned business out.
• Dealing with the business emails and liaising with clients to see how i could direct them to the correct person in the business.
• Streamlined inventory management, ensuring timely replenishment of stock levels and accurate recordkeeping.
• Communicated effectively with fellow associates on sales goals, store initiatives, and relevant customer feedback for continued growth.
• house keeping
• Utilized social media platforms to promote store events and new arrivals, driving customer engagement and attracting new clientele.
• Handled returns and exchanges with tact, preserving positive relationships with unsatisfied customers while adhering to company policies.
• Performed cash, card, and check transactions to complete customer purchases.
• Built customer loyalty and retention by delivering excellent purchasing experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Wrapped, boxed and weighed accessories to organised shipments across Australia.
• helped with sales and social media contents

i had come back to heartland holden as they asked me to return as they needed me back.

• Advised clients on appropriate product selections based on their horses unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to all clients
• Developed knowledgeable skills with how the product helps the horses issues etc
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Traveled around nsw to horse events and to clients houses to see horses in need of the equipment.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Served customers with knowledgeable, friendly support at every stage from enquiry to purchasing and delivery
• monthly meetings talking about sales strategy
• Called colleague's to talk and discuss about different sales strategies to different clients

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
• Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
• Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
• Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Explained estimates and determined repair timelines to manage customer expectations.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Analyzed vehicle data using advanced diagnostic equipment.
• Read and followed technical documentation to complete accurate repairs.
• also stepped in to do Administration for the dealership for 11 months within the time of being at holden for maternity leave for a worker.
• Stepped in to manage the workshop while management were away on holidays
• Stepped in to control the workshop daily whilest controller was on leave.
• Carried out numerous courses at holden Academy for customer service courses.

• Maintained clean stables for optimal horse health and safety standards.
• Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
• Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Administered horse medication and necessary special care.
• Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
• Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
• Promoted a safe working environment, adhering to all necessary protocols and procedures.
• Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
• Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
• Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
• Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
• Reduced injury risks by consistently inspecting tack and equipment for damage or wear before use during training sessions or rides.
• Groomed horses to prepare for exchange of stables.
• Reported any property damage or concerns to supervisors and completed requested services to resolve.
• Examined animals for signs of sickness and overall herd health.
• Rotated animals between grazing areas to provide enough access to food.
• Dipped or bathed animals with appropriate applications to control parasites.

• Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
• Demonstrated vehicles and features, and conduct test drives.
• Offered comprehensive knowledge of vehicle operations and brand features.
• Responded to customer enquiries via telephone and email.
• Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
• Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
• Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
• Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
• Prepared purchased vehicles and completed final delivery checks.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Completed registration paperwork and sales documentation.
• Increased dealership revenue through consistent sales performance and building long-term client relationships.
• Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
• Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
• Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
• Outlined sales, warranty, and service procedures.
• Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
• Maintained showroom appearance standards by keeping vehicles clean, organized, and properly displayed for optimal presentation.
• Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
• Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
• Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
• Negotiated vehicle prices and secure financing for customers.
• Participated in ongoing training programs for professional development and staying current on automotive advancements.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Had completed a wide range of courses for sales and customer service through Holden Academy