Tara Shalviri
Melbourne,Victoria
Summary
A highly organised and motivated professional with a background in science and biotechnology, and extensive experience in customer service and data management. I bring strong problem-solving abilities and sound judgment, with proven experience in adhering to policies and procedures. My excellent communication skills enable me to engage professionally with both coworkers and clients, while my ability to prioritize tasks and meet deadlines ensures effective performance in high-volume environments. I am equally adept at working independently and collaboratively, always striving to deliver exceptional service and support to colleagues and stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Source Bulk Foods
Melbourne , VIC
09.2022 - 12.2024
- Delivered personalised service to a high volume of customers daily, addressing inquiries, offering nutritional advice, and suggesting dietary alternatives.
- Led monthly stocktake, analysed sales data, and optimised store layouts to enhance operational efficiency.
- Resolved customer complaints using conflict resolution and problem-solving skills, maintaining detailed interaction records to support continuous improvement initiatives.
- Collaborated effectively within a team while independently managing tasks to meet deadlines and contribute to the store’s success.
- Promoted available products and services to customers during service
- Mentored junior team members and managed employee relationships
Cafe Worker
The Loft
Melbourne, VIC
02.2022 - 09.2022
- Delivered exceptional hospitality in a fast-paced, high-pressure cafe environment, ensuring high customer satisfaction.
- Enhanced time management and task prioritisation skills to efficiently handle the operational demands.
- Prepped food items ahead of lunchtime and dinner rush periods.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Provided empathetic and professional service to patients and healthcare workers, fostering a welcoming and supportive atmosphere.
- Demonstrated strong interpersonal skills by navigating sensitive social situations with discretion, and maintaining appropriate boundaries.
Education
Master of Biotechnology - Biotechnology
The University of Melbourne
Melbourne, VIC12-2025
Bachelor of Science - Pharmacology
The University of Melbourne
Melbourne, VIC12-2022
Skills
- Customer relationship management (CRM)
- Problem-solving
- Quality control
- Stock management
- Complaint resolution
- Decision-making
- Task prioritisation
- Empathy and patience
Certification
- HLTAID011 - Provide First Aid
- Design Thinking - Associate Ormond College
Languages
Persian
Professional
References
References available upon request.
Timeline
Customer Service Representative
The Source Bulk Foods
09.2022 - 12.2024
Cafe Worker
The Loft
02.2022 - 09.2022
- HLTAID011 - Provide First Aid
- Design Thinking - Associate Ormond College
Master of Biotechnology - Biotechnology
The University of Melbourne
Bachelor of Science - Pharmacology
The University of Melbourne
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