Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tara Sheehan

Bangalee

Summary

Dynamic and personable Customer Advocate with over 20 years of experience in customer service, skilled in fostering positive client relationships and enhancing customer satisfaction. Proven multitasker with exceptional prioritization, planning, and conflict resolution abilities, ensuring seamless operations in fast-paced environments. Accomplished Branch Manager recognized for consistently meeting and exceeding branch goals through effective team coordination and strategic financial oversight. Detail-oriented leader with a passion for customer support, bringing remarkable adaptability and program management expertise to drive success.

Overview

14
14
years of professional experience

Work History

Branch Manager

NAB
09.2023 - Current
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Work towards both Branch and LAM TBars contributing to growth.

Regional Customer Advisor

NAB
05.2023 - 09.2023
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and face to face to address customer needs and promote optimum outcomes.
  • Work towards both Branch and LAM TBars contributing to growth.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Customer Advisor 2

NAB
10.2021 - 05.2023
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.

Restaurant Manager

Hungry Jacks
06.2011 - 06.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Certificate IV - Frontline Management

TAFE New South Wales
11.2013

Bachelor Of Arts - English

University of Wollongong
12.2010

Skills

  • Efficiency enhancement
  • Regulatory adherence
  • Staff management
  • Coaching and mentoring
  • Customer Service
  • Effective Customer Communication
  • Performance Goals
  • Relationship building and management
  • Expert in risk management
  • Policy formulation
  • Risk analysis

References

Nicole Gleeson

Branch Manager

NAB Nowra

0476 853 865



Matthew Leddy

RCE

NAB South West Sydney Illawarra

0436 949 868

Timeline

Branch Manager

NAB
09.2023 - Current

Regional Customer Advisor

NAB
05.2023 - 09.2023

Customer Advisor 2

NAB
10.2021 - 05.2023

Restaurant Manager

Hungry Jacks
06.2011 - 06.2015

Certificate IV - Frontline Management

TAFE New South Wales

Bachelor Of Arts - English

University of Wollongong

Similar Profiles

CREATE PROFILE
Tara Sheehan