Tara Tambyrajah
Duncraig,WA
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
17
17
years of professional experience
Work History
Team Leader
IAG
01.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Lifestyle and Growth Team Leader
IAG
06.2017 - 01.2018
- Deliver on business expectations and targets
- Hold my employees and my peers accountable
- Manage customer complaints
- Attend meetings, workshops, teleconferences
- Absenteeism accountability
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
WFH (work from home) Team Leader
IAG
04.2016 - 06.2017
- Coach and mentor staff remotely
- Deliver on business expectations and targets
- Absenteeism accountability
- Quality assurance
- Data analysis
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
IDC Team Leader
IAG
05.2015 - 03.2016
- Run information sessions for hiring
- Interviews and hiring process
- Facilitating training for new staff
- Coach and mentor staff
- Achieve business unit focus
- Quality assurance
Lifestyle and Leisure Team Leader
IAG
04.2015 - 12.2015
- Coach and mentor staff
- Deliver on business expectations
- Hold my employees and my peers accountable
- Deal with customer complaints
- Attend meetings, workshops, teleconferences
- Complete performance management
Sales and Service Consultant
IAG
04.2008 - 01.2015
- Quality assurance reporting
- High performing Consultant
- Coaching of team members
- Support for leadership
- Creating and driving Team incentives
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Education
High School Diploma -
John Forrest Secondary College
01.2017
Certificate 3 - Financial Services
IAG
01.1994
Skills
- Coaching and Mentoring
- Quality assurance reporting
- Holding peers, staff and self accountable
- Complex Problem-Solving
- Conflict Resolution
- Highly organised
Awards
- Sales and service
- Team player
- Team leader
- Team of the quarter
Additionalinformation - Firstaidofficer
2017
Timeline
Team Leader
IAG
01.2018 - Current
Lifestyle and Growth Team Leader
IAG
06.2017 - 01.2018
WFH (work from home) Team Leader
IAG
04.2016 - 06.2017
IDC Team Leader
IAG
05.2015 - 03.2016
Lifestyle and Leisure Team Leader
IAG
04.2015 - 12.2015
Sales and Service Consultant
IAG
04.2008 - 01.2015
Certificate 3 - Financial Services
IAG
High School Diploma -
John Forrest Secondary College
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