Tara Troy
Taigum
Summary
Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Overview
19
19
years of professional experience
Work History
Senior Receptionist
Go Health Clubs
Nundah
07.2014 - Current
- Go Health Clubs Nundah
- Achieved [revenue or departmental objective] by [actions taken].
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Worked directly with [departments, clients, management] to achieve [result].
- Supported Chief Operating Officer with daily operational functions.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Effective liaison between customers and internal departments.
- Updated customer orders from start to finish in an accurate and timely manner.
- Identified individual development needs with appropriate training.
- Trained staff on operating procedures and company services.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Promptly responded to inquiries and requests from prospective customers.
Group Fitness Instructor
09.2013 - 10.2015
- Go Health Clubs Carindale and Goodlife Holland Park.
- Les Mills qualified in Body Step and Body Pump.
06.2012 - 06.2013
- Casual Food and Beverage Attendant.
- Cloudlands.
- This is a professional role working in the functions area at Cloudlands where duties range from serving alcohol and meals to providing the public with the best experience by using excellent customer service skills.
Weight Loss Consultant
Jenny Craig
11.2011 - 07.2014
- Jenny Craig Jenny Craig's main focus is to change people's lives by providing them with the knowledge of a healthy lifestyle regarding nutrition and activity.
- To do this, the consultants provide each of their clients with motivating 20min consultations once a week to help keep them on track and come up with different strategies to overcome day to day challenges in life.
- Key responsibilities Duties as a consultant included: Reception - answering phones, greeting clients, cash handling and eftpos, cashing up at the end of the day, invoicing and using the computer system.
- Meet own personal daily KPI's Provide motivating consultations Manage clients personal files Key achievements As part of a team, helped to reach the centres monthly quota Change people's lives one step at a time.
- Worked directly with [departments, clients, management] to achieve [result].
- Established and maintained thorough nutritional records and information.
- Maintained automated systems for menu management and nutritional data.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Interviewed clients to analyze dietary habits and overall health.
- Led weekly nutrition classes for weight loss, cholesterol control and diabetes education.
Membership Consultant
Fitness First Australia
06.2011 - 08.2011
- Fitness First is a Gym Franchise Key responsibilities Generate leads Meet daily KPI's Build report with potential clients Reception cover Making outbound phone calls.
Gym Instructor
09.2008 - 04.2011
- Bay City Gym.
- Bay City Gym was a small company which provided people with gym equipment as well as classes.
- This role included reception duties such as answering the phone, greeting clients, dealing with enquiries, membership sales, processing of membership fees, invoicing, writing programs for clients, assessments, teaching group fitness classes and group fitness co coordinator.
Waitress/Bar Staff
09.2006 - 01.2010
- Brew Shack Bar and Grill.
- Duties here included serving alcohol, taking meal orders, delivering meals to customers, cash handling, counting and balancing of cash at the end of the shift.
Education
High School Diploma -
Napier Girls High School
2007
Skills
- Conflict resolution
- Team leadership
- Staff development
- Microsoft Outlook, Word and Excel
- Customer-focused
- Adherence to high customer service standards
- Effective workflow management
- Effective problem solver
- Excellent time management skills
- Customer relations specialist
- Sales background
- Sales background
- Superb time management skills
- Detail-oriented
- Employee relations
Interests
Travel
*Exercise
*Cooking
*Bush Walks
Additional Information
- HOBBIES & INTERESTS Travel Exercise Cooking Bush Walks
Timeline
Senior Receptionist
Go Health Clubs
07.2014 - Current
Group Fitness Instructor
09.2013 - 10.2015
06.2012 - 06.2013
Weight Loss Consultant
Jenny Craig
11.2011 - 07.2014
Membership Consultant
Fitness First Australia
06.2011 - 08.2011
Gym Instructor
09.2008 - 04.2011
Waitress/Bar Staff
09.2006 - 01.2010
High School Diploma -
Napier Girls High School
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