I am a hardworking employee with strong customer service, communication skills, and an excellent work ethic. I am devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Accounts and Administration
Frais Farms Pty Ltd
Hillside, Victoria
03.2023 - Current
Company Overview - Vegetable Growing Industry - Horticulture.
Business partner - Frais Farms Pty Ltd.
Administration officer - answering phones, data entry and managing business accounts.
Liaising with staff, suppliers and customers.
Processing invoices using Reckon Accounts, processing purchase orders and other financial paperwork.
Generating customer invoices, submitting payments, and updating accounts.
Live Farmer - data entry of chemicals used in the business, including herbicides and pesticides. Monitoring the correct storage of chemicals.
Ordering office supplies
First Aid Officer - current First Aid training completed.
Maintaining OHS operations are adhered to.
Managing archiving and filing system
Corporate Administration Assistant
Workways Australia Pty Ltd
Bairnsdale, Victoria
01.2021 - 01.2023
Company Overview: Employment Services, Bairnsdale Head Office
Workways Call Centre directs calls across Victoria, ACT, and Queensland, providing customer service, as well as internal staff connections and assistance.
Data entry - working with Excel spreadsheets.
Finance, coding and data entry for invoicing and billing
Marketing - events management, setting up and implementing the events management database, managing merchandise for Workways events and employment conventions. Assisting with employment leads and communicating with Jobs Victoria, Workforce Australia and Envite on potential employment candidates.
Finance, coding, and data entry for invoicing and billing.
GEM Program - administration role for the Gippsland Engaged Mentoring (GEM) program which connects youth with role models to encourage and promote healthy relationships.
Fit2work officer - completing Fit2work applications for potential employment candidates.
Organising Mail and Courier for Head Office Bairnsdale, Victoria, Queensland and ACT staff. Excel database entry tracking all posts sent and received.
Temping
Workforce Extensions
Bairnsdale, Victoria
07.2021 - 12.2022
Temping - King & Heath Lakes Entrance, administration at front reception, one day. Answering phones, updating queries database and customer service.
Temping - Workways Australia Pty Ltd. Corporate administration assistant in Bairnsdale, which led to casual and then part time employment obtained through Workways Australia. Role including, call centre operation, customer service and data entry.
Food Handling and Service
Paper Cranes Sushi House
Bairnsdale, Victoria
02.2021 - 01.2022
Company Overview: Hospitality
Food preparation including, sushi, salads, drinks and hot food.
Customer service and sales.
Cleaning and daily sanitisation of the store.
Maintaining safe food handling practices.
Ensuring OHS safety practices are adhered to.
Fast-paced environment, ensuring excellent time management skills.
Assistant Manager, Retail Sales Assistant, Store Merchandiser, Floor Manager
Karls Megasports and Inland Surf
Bairnsdale, Victoria
01.2004 - 01.2011
Company Overview: Retail Industry
Responsible for managing floor staff including senior and junior casual staff.
Responsible for all store Merchandising, including designing store layout, stock management, coordinating and implementing merchandising in the store.
Creating window displays.
Customer Service including selling stock and helping with customer clothing fittings.
Conducting staff training on store policies, stock knowledge, warranties and OH&S safety practices.
Working with the Store Manager and staff in the day to day running of the store.
Developed strong relationships with customers by providing knowledge and advice about products
Maintaining OHS practices and safety procedures in the store.
Performed daily opening and closing duties including cash handling and reconciliation.
Education
Certificate of Completion - Visual Merchandising
ARAV Retail Institute
09.2005
Diploma in Natural Resource Management - Coastal and Catchment Aquatic Management, Project Management, Cultural Resource Management, Managing Finance, Catchment and Land Management
East Gippsland Institute of TAFE
Kalimna West
01.2003
VCE -
Orbost Secondary College
Orbost
01.2001
Skills
Data entry
Office administration
Communication skills
Invoice processing
Microsoft Excel
Strong Customer service
Accounts management
Event management
Friendly
Reliable
Hard worker
Perfectionist
Dependable and responsible
Excellent communication skills
Motivated
Responsible
Dedicated
Affiliations
East Gippsland Soccer League - Team Manager - SAP - Skills Acquisition Program. Volunteer
Support role to coach, including communication with team and parents and assisting coach wherever needed.
Girl Guides Victoria - Bairnsdale Unit Helper - Volunteer
2025 - Role - Unit Helper, Volunteer
Support role to Guide Leaders.
Fit2work check completed and currently Nationally Coordinated. Criminal History Check approved - 2025.
St Marys Primary School, Bairnsdale— Advisory Board Committee Member - Volunteer
July 2019 - July 2021
Advising with the day to day running of the school.
Listening to the school community and taking any ideas or concerns to meetings.
Input with decisions that will help our school run smoothly and safely.
St Marys Primary School, Bairnsdale - Parents and Friends Committee - Volunteer
February 2016- 2021
Attending regular meetings during the school year.
Working with the principal, assistant principal, teaching staff, and parents to coordinate organized fundraising events for the school
Icy Pole Day coordinator. Ordering icy poles, picking up and delivering stock to school on a weekly basis, and organizing the roster for parent helpers
Planning and helping with running the school disco and Mother's and Father's Day stalls
Attending and helping with hot food days and icy pole days.
Lindenow and District Preschool - Lindenow - Committee Member - Volunteer
February 2020-December 2020
Attending monthly committee meetings.
Organising fundraising for the preschool.
Input into the running of the preschool, including financial and educational decisions, staff requests and general day to day decisions that arise.
Assistant Manager, Retail Sales Assistant, Store Merchandiser, Floor Manager
Karls Megasports and Inland Surf
01.2004 - 01.2011
Certificate of Completion - Visual Merchandising
ARAV Retail Institute
Diploma in Natural Resource Management - Coastal and Catchment Aquatic Management, Project Management, Cultural Resource Management, Managing Finance, Catchment and Land Management