Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Production Dump Truck Operator
JRM
03.2023 - Current
Operating Komatsu 785 Haul Truck
Maintained required daily logs, vehicle inspection records and mileage.
Hauled materials for road construction, large industrial use, construction and agriculture.
Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
Inspected truck equipment and supplies such as tires, lights, brakes, fuel, oil and water.
Monitored loading of various materials to maintain truck load capacity maximums and adhere to roadway load limits.
Working on N05 and Waste Dump expansion, completing vegetation clearing and prestrip mining
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Service Manager/Key Worker/Support Worker
Samaritans Foundation
08.2016 - 05.2023
Employee management
Accountability to Regional and Senior Management
Processing of timesheets
Organisation of monthly financial and external audits in accordance with the NDIS accountability requirements
Monthly internal audits
Creation and maintenance of annual Individual Progress Reports
Undertaking all NDIS accountability requirements
Being aware of, and up to date with child protection requirements
Inductions and probationary process
Monitoring of organisational Policies and Procedures
Website management
Organisation of staff training
Overall organisational management
Providing family support services
Ensuring organisation complies with all current and updated relative Acts
Attendance of monthly Service Management and Key Worker meetings
Service Manager reports
Working with external agencies
Daily email correspondence
Managing and utilising filing system
Use of computer programs such as PowerPoint, Word,
Dropbox, Outlook and Teams
Service Coordinator
Gold Coast Community Lifestyles
03.2012 - 07.2015
Employee management
Accountability to Management Committee
Payroll
Organisation of annual financial and external audits in accordance with the NMDS accountability requirements
Quarterly financial reporting
Creation and maintenance of annual Service User Support Plans
Undertaking all Disability Services accountability requirements
Staff interviews and onboarding process
Being aware of child protection requirements
Inductions and probationary monitoring
Creation and monitoring of organisational Policies and
Procedures
Website creation and management
Organisational Promotion on Social Media platforms
Organisation of staff and Management
Committee training
Human Relations
Providing family support services
Ensuring service complies with all current and updated Acts
Organisation of Annual General Meetings
Managed and coordinated service teams to achieve successful completion of service projects
Organisation of monthly Committee meetings
Completion of Service Manager reports
Daily email correspondence
Utilising and managing filing systems
Working with external agencies
Use of computer programs such as PowerPoint, Word,
Dropbox, Outlook and Teams
Disability Support Worker
Gold Coast Community Lifetsyles
11.2010 - 06.2012
Domestic duties
Personal care
Education support
Medication support
Kept detailed daily logs with care actions, patient behaviors, and incidents
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
Adhered to company requirements for patient interactions and care standards
Provided high level of physical support by lifting, adjusting, and moving clients
Checked medication schedules and patient needs to enforce medication administration standards team-wide
Kept accurate records for client files and handled related paperwork
Designed individualized plans detailing daily activities and needs for patients
Worked with children and parents to closely monitor and record social, behavioural and academic growth
Support with financial management
Collaborated with healthcare providers to drive continuity of care
Assisted patients in accessing housing, financial assistance and other community resources
Assessed risk factors of patients and made referrals for further services
Facilitated family meetings to discuss patient care plans
Maintained safety with tidy, clean, and hazard-free home environments
Education
Bachelor of Science - Psychology And Social Welfare
Southern Cross University
Lismore, NSW
12.2012
Skills
Employee Relations
Workflow Management
Compliance Enforcement
Team Scheduling
Time Management
Data Management
Cost Management
Timeline
Production Dump Truck Operator
JRM
03.2023 - Current
Service Manager/Key Worker/Support Worker
Samaritans Foundation
08.2016 - 05.2023
Service Coordinator
Gold Coast Community Lifestyles
03.2012 - 07.2015
Disability Support Worker
Gold Coast Community Lifetsyles
11.2010 - 06.2012
Bachelor of Science - Psychology And Social Welfare
Southern Cross University
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