Tara Wilkinson
Perth,WA
Summary
A highly energetic and ambitious general manager, with a diverse skill set and experience in administration, customer support, accounts, and HR functions. An experienced leader, with training and recruitment experience, combined with a meticulous attention to standards and experience working in regulated industries. Highly flexible and constantly seeks new challenges and professional development. Seeking a role requiring an enthusiastic and well-rounded operations professional.
Overview
17
17
years of professional experience
Work History
General Manager
Wicklow VTN
Wicklow Town
10.2015 - 04.2023
- Wicklow VTN is an RSA (Road Safety Authority) -approved testing facility, catering for a high volume of commercial vehicle testing
- Multifaceted role, with full oversight of the daily operations of the centre
- Leading and motivating a team of 7 personnel across testing and customer service
- Strongly focused on quality assurance (ISO certified), ensuring compliance with RSA regulations through the development and implementation of quality systems
- Full administration for the business, including reconciliation of accounts and preparation of financial reports for the board of directors
- HR management, recruitment and selection, training new hires, processing payroll, dealing with grievances and performance issues
- Invoicing, credit control, and pricing utilising Sage 50cloud
- Bank reconciliations
- Management of all resources, including personnel and equipment
- Liaising with third-parties such as auditors and inspectors
- Putting plans in place for corrective actions and ensuring proper documentation of procedures
- Customer service, administering customer bookings, responding to complaints, and maintaining strong relationships with commercial clients such as shipping companies, the County Council etc
- Highlights: Won the Best Commercial Operation Award in 2017 and 2022 and x5 Highly Recommended Awards from SIMI (Society of Irish Motor Industry)
- Implemented significantly improved quality procedures, ensuring a well-organised and meticulously documented approach.
Accommodation Assistant
Amber Springs Hotel
Gorey
08.2015 - 10.2015
- Temporary role, providing an outstanding level of service in this 4-star luxury hotel
- Intensely busy role with extremely high quality standards, working as part of a team to deliver daily housekeeping services
- Adhering to strict SOPs and engaging with hotel guests in a consistently positive and friendly manner.
Production Administrative Assistant
Servier Industries Ltd.
Arklow
08.2007 - 08.2015
- Servier is an international pharmaceutical company, specialising in the research, development, and manufacture of consumer healthcare products
- Dual role, providing PA support to the production manager, including travel arrangements, while also carrying out all office administration for the department and general admin for three department managers
- Supported management meetings through the collation of production statistics and preparation of concise presentations to inform decision-making activities
- Skilled at being a key point of contact, with good relationships across the organisation
- Worked in the quality teams to update batch records, ensuring a flawless level of accuracy
- Document control, managing document updates and the filing system, ensuring rigorous compliance with all internal SOPs in a highly regulated industry
- Liaising with suppliers, department managers, and production teams across an organisation of c
- 270 people
- Actively involved in the administration of continuous improvement projects (GMP), utilising a Lean Six Sigma Methodology
- Management of the procurement of back-office supplies, as well as all components for production equipment, liaising with international suppliers and ensuring minimal downtime
- Supported HR through management of attendance, training records, sick certs, and recruitment administration
- Highlights: Developed SOPs and WISOPs for a newly constructed manufacturing plant, ensuring best practice in line with similar facilities, in addition to creating SOPs for new equipment
- Temporarily provided administrative support for the production planner, gaining a strong insight into supply chain management.
Customer Service Administrator
Allergan Medical
Arklow
12.2007 - 08.2007
- A leading global pharmaceutical company, specialising in the manufacturing of medical prosthetics, supplying internationally
- Coordination of shipments to a global client-base, ensuring customer orders met precise specifications
- Proactively tracking orders to maintain a timely and efficient service delivery
- Administration of order documentation, invoices POs, etc
- Communicating with third-party logistics companies such as couriers to fulfil orders
- Acting as the main point of contact with customers through the ordering and fulfilment process, dealing with changes and complaints with a high level of confidence
- Overseeing production stock levels to ensure projected demand could be met
- Supporting the purchasing department, gaining a good understanding of procurement practices
- Highly quality-orientated role, delivering first-class standards of products and customer service in a B2B environment
- Highlights: Adapting to the needs and customs of customers globally, for example dealing extensively with Japanese clients, adhering to strict professional practices
- Skilled at problem solving, going above and beyond to solve issues for clients and ensure ongoing business.
Referrals Representative
Euroconex
Arklow
12.2005 - 08.2005
- Fast-paced customer service role in a call-centre environment, liaising between banks and card holders
- Answering a high volume of daily calls, effectively resolving customer issues, maintaining an excellent awareness of internal procedures and confidently managing challenging interactions.
Education
Bookkeeping Diploma -
Pitman Training
01.2020
Diploma in Leadership & Management -
CMIT
01.2019
Tachograph Technician -
01.2016
Basics of Supply Chain Management -
IPICS Education
01.2012
Computerised Accounts -
Executive Computers
01.2000
O Levels (Cambridge) -
Eaglesvale Highschool
01.1999
Skills
- Operations Oversight
- Business Administration
- Quality Management
- Risk Management
- Financial Administration
- Customer Relationship Management
- Project Management
- MRP and ERP systems
- Safety Protocol
Other
Full B and C Driver's Licence
References
References available upon request.
Timeline
General Manager
Wicklow VTN
10.2015 - 04.2023
Accommodation Assistant
Amber Springs Hotel
08.2015 - 10.2015
Customer Service Administrator
Allergan Medical
12.2007 - 08.2007
Production Administrative Assistant
Servier Industries Ltd.
08.2007 - 08.2015
Referrals Representative
Euroconex
12.2005 - 08.2005
Bookkeeping Diploma -
Pitman Training
Diploma in Leadership & Management -
CMIT
Tachograph Technician -
Basics of Supply Chain Management -
IPICS Education
Computerised Accounts -
Executive Computers
O Levels (Cambridge) -
Eaglesvale Highschool
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