Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Woodward

Logan City,QLD

Summary

Compassionate personal support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 0410163082 hours per week, weekends and evenings.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Personal Support Worker

John Guisippi
11.2020 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors and medications in client medical records.
  • Assisted with daily living activities, running errands and household chores.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors, and medications in client medical records
  • Provided safe mobility support to help patients move around personal and public spaces
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Assisted with daily living activities, running errands, and household chores

Personal Assistant to the Owner

Mary Parkinson
08.2018 - 05.2021
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Organized and attended meetings and compiled related documents and reports
  • Kept detailed track of household and maintenance inventory and schedules
  • Attended meetings, took notes and tracked action items
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
  • Collaborated in cloud environments such as Trello and Google Workspace
  • Served as point of contact between clients and managerial staff
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services

Receptionist

Hair By Jerr
03.2016 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company
  • Responded to inquiries from callers seeking information
  • Corresponded with clients through email, telephone, or postal mail
  • Resolved customer problems and complaints
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained visitor log for entering and leaving facility for security purposes
  • Assisted with onboarding new clients and securing paperwork completion
  • Handled cash transactions and maintained sales and payments records accurately

Carer

Asmabeth Woodward
02.2012 - 04.2016
  • Remained alert to problems or health issues of clients and competently responded.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored and assisted residents through individual service plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education Coordinator

AIAS
08.2007 - 02.2012
  • Identified methods and tools to promote student success in project-based learning.
  • Developed community education programming events and other activities designed to increase and improve educational outcomes.
  • Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Developed and maintained positive relationships with support entities and representatives to secure educational grants.
  • Leveraged knowledge of budget and educational designs to facilitate development of cost-effective educational programs.
  • Coordinated regular meetings to review programs and services and enroll students.
  • Assisted with marketing, advertising, PR and student and faculty outreach efforts to drive education program growth.
  • Attended professional educational and developmental meetings to support accreditation and grant writing.
  • Supervised staff to coordinate needs assessments.
  • Taught health education classes for community workers and members of public.
  • Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Prepared presentations on health and safety concerns for public.
  • Partnered with agencies and organizations driving improvements in community health.
  • Developed programs for teaching students and public.
  • Managed applications, demographics and participant information of health education programs.
  • Assisted local and state governments and community agencies with developing health education programs.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Identified process improvements in day-to-day functioning of department.
  • Developed and improved continuing education programs and new employee training on specific health issues.
  • Developed and maintained libraries and literature subscriptions.
  • Maintained mailing lists and subscriptions to facilitate program functions.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Spearheaded outreach activities within to expand educational opportunities and promote programs and services.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Inbound Sales Representative

Telstra
01.2003 - 03.2006
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Utilized automated systems to log and retrieve information.
  • Responded to customers within required turnaround times.
  • Increased overall sales by 12% through streamlining sales procedures and maintaining long-term relationships with clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks
  • Documented details of calls and customer interactions
  • Delivered prompt service to prioritize customer needs
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Promoted available products and services to customers during service, account management, and order calls
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Education

Associate of Applied Science - Business Administration And Management

Griffith University
Brisbane, QLD
01.2010

Skills

  • Interdisciplinary Care
  • Clinical Documentation
  • Privacy and Confidentiality
  • Mobility Support

Timeline

Personal Support Worker

John Guisippi
11.2020 - 05.2023

Personal Assistant to the Owner

Mary Parkinson
08.2018 - 05.2021

Receptionist

Hair By Jerr
03.2016 - 04.2018

Carer

Asmabeth Woodward
02.2012 - 04.2016

Education Coordinator

AIAS
08.2007 - 02.2012

Inbound Sales Representative

Telstra
01.2003 - 03.2006

Associate of Applied Science - Business Administration And Management

Griffith University

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