Tara Cyril Manzanares
Southport,QLD
Summary
Dedicated and experienced cleaning professional with a strong background in housekeeping management. Proven track record of maintaining high standards of cleanliness, managing teams, and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Sofitel Melbourne on Collins
09.2018 - 08.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeper
Braybrook Hotel
07.2016 - 05.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cleaner
World Trade Centre Melbourne
04.2015 - 01.2016
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Aged Care
Einstein College Melbourne
Melbourne, VIC07.2017
Skills
Housekeeping management and supervision- Cleaning and maintenance of guest rooms, public areas, and back-of-house areas- Customer service and relations
Team management and training
Inventory management and control
Time management and organization Attention to detail and quality control
Timeline
Housekeeping Supervisor
Sofitel Melbourne on Collins
09.2018 - 08.2020
Housekeeper
Braybrook Hotel
07.2016 - 05.2017
Cleaner
World Trade Centre Melbourne
04.2015 - 01.2016
Aged Care
Einstein College Melbourne