Tarah Matavao
Minto,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Monarch's Hotel Management
03.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Ambarvale Hotel
04.2021 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
The Bradbury
01.2018 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Narellan Hotel
Gaming Attendant
01.2015 - 07.2018
- Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
- Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
- Collaborated with fellow staff to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Maintained a safe environment by adhering to all alcohol-serving laws and regulations, reducing potential liability issues.
- Developed an extensive knowledge of popular gaming titles, fostering rapport with customers and stimulating conversation.
- Handled cash transactions accurately, ensuring proper accounting practices were followed at all times.
Education
High School Diploma -
Queen Elizabeth College
Palmerston North, New ZealandSkills
- Employee Scheduling
- Product and Service Knowledge
- Task Delegation
- Cost Reduction
- Operations Management
- Employee Performance Evaluations
- Recruiting and Interviewing
- Customer Rapport
- Financial Management
- Business Development
- Orientation and Training
- Customer Relations
- Team Motivation
Timeline
Assistant Manager
Monarch's Hotel Management
03.2023 - Current
Assistant Manager
Ambarvale Hotel
04.2021 - 03.2023
Assistant Manager
The Bradbury
01.2018 - 04.2021
Narellan Hotel
Gaming Attendant
01.2015 - 07.2018
High School Diploma -
Queen Elizabeth College
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