TARAH PETERSEN
Mossman Gorge Cultral Centre
Cairns,QLD
18
years of professional experience
Results-driven Tour Coordinator experienced in developing engaging itineraries that enhance visitor experiences. Delivered exceptional customer service through effective teamwork and adherence to safety protocols, fostering memorable experiences and operational efficiency.
Work History
Tour Guide
2 Years 1 Month- Conducted engaging guided tours, providing in-depth knowledge of local culture and history.
- Developed customized itineraries to enhance visitor experiences and satisfaction.
- Trained new staff on tour procedures, cultural significance, and effective communication techniques.
- Collaborated with team members to maintain high standards of customer service and safety protocols.
- Acquired proficiency in multiple languages to more effectively communicate with international visitors during guided tours.
- Expanded company's reach by offering diverse tour packages catering to different interests, such as history, art, nature, or cuisine-focused excursions.
- Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
Cleaner
4 Years- Assisted staff members with cleaning tasks to other staff members with cleaning of difficult areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Ensured a clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Organized cleaning supplies and equipment to ensure optimal workflow during operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Afternoon Cleaner
2 Years 11 Months- Operated cleaning equipment effectively, maintaining high standards of hygiene and sanitation.
- Ensured cleanliness and organization of facilities, promoting a safe and welcoming environment.
- Implemented improved cleaning schedules, optimizing workflow and reducing downtime across operations.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team efficiency.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Cleaner
1 Year 8 Months- Ensured cleanliness and sanitation of facilities according to health and safety regulations.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, efficiently and safely.
- Managed waste disposal processes, adhering to environmental standards and protocols.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Trained new staff on cleaning procedures, safety protocols, and equipment usage effectively.
- Developed and implemented improved cleaning schedules to enhance operational efficiency.
- Collaborated with team members to maintain high standards of cleanliness across all areas.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels at all times.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Carer
2 Years 10 Months- Administered medication according to prescribed schedules, ensuring adherence to safety protocols.
- Enhanced patient care by assisting with daily living activities and personal hygiene.
- Monitored and documented patient progress, reporting changes in health to the healthcare team.
- Developed strong relationships with patients to foster a supportive and trusting environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
Education
High School Diploma
Skills
Tour coordination
Tourism management
First aid training
Customer Service-oriented
Safety protocol knowledge
Effective time management
Client inquiry response
Cultural storytelling
Teamwork
Cleaning and sanitizing
Visitor engagement
Multitasking
Dependability
Timeline
Tour Guide
Mossman Gorge Cultral Centre
09.2016 - 10.2018Read More
Cleaner
Mossman Gorge Cultural Center
08.2012 - 08.2016Read More
Afternoon Cleaner
Jabalbina Yalanji Aboriginal Corporation
01.2009 - 12.2011Read More
Cleaner
Goobidi Bamanga CACS LTD
03.2004 - 11.2005Read More
Carer
Goobodi Bamanga CACS LTD
02.2001 - 12.2003Read More
Mossman High School
High School Diploma
Read More