Tara Jelo

• Contributed to maintaining institutional accreditation standards by ensuring compliance with exam policies and procedures.
• Enhanced exam integrity by diligently monitoring student activity during test sessions.
• Increased student satisfaction with the testing process by providing clear instructions and timely responses to inquiries.
• Trained newly hired Exam Supervisors on proper procedures, fostering a cohesive team environment for efficient operations.
• Collaborated with fellow Exam Supervisors to maintain a consistent testing experience across all classrooms.
• Liaised with faculty and administration to address any concerns or discrepancies related to exams, resolving issues promptly and professionally.

• Routine clean and maintenance of toilets, rubbish removal and disposal, attending spills and reporting EOHS issues on rotation
• Clean and maintain lobbies, offices and other common areas in shopping complex both interior and exterior
• Clean, dust, polish glass mirrors and other surfaces to maintain professional appearance.
• Trolley, cleaning equipment and chemicals are kept tidy and organised throughout shift and replenished, cleaned and stored correctly after use
• Empty rubbish bins and transport waste to collection areas. Separate if required
• Maintain a well-organised storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Provid assistance to other staff members with cleaning of difficult areas.
• Increase customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Provide effective customer service by addressing inquiries, concerns and requests from the public management or authorities in a timely and satisfactory manner.
• Contribute to a safe working environment and report hazards and safety issues promptly factually
• Maintain cleanliness of restroom walls,floors, urinals and bowls by washing down, scrubbing and sanitising
• Use vacuum to clean carpet areas and soft furnishings
• Keep public pathways clear of safety hazards and spills with regular checks and attention. Use appropriate hazard and safety signage
• Respond immediately to calls of help from personnel to clean up wet and dry spills or help with difficult tasks
• Handle equipment, chemicals, and materials properly according to safe handling measures
• Communicate effectively with centre management, security and superiors via radio

• Assisted elders with daily living activities, such as bathing, dressing, meal service and housekeeping
• Engaged residents in meaningful conversation, socialisation, and activity while providing personal care.
• Recognised and reported abnormalities or changes in clients' health status to superiors
• Maintained accurate records of patient information, whilst reporting mandatory information where necessary
• Assisted with end-of-life care
• Used hoisting equipment and other transfer methods safely when required
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Improved patients' comfort with massage and application of topical treatments.

• Effective quoting and lead management
• Payments,credit applications and til operation
• Built strong relationships with customers through personalised service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.

• Maintained stock integrity through audit procedure

• Followed safety instructions and procedures on each and every jewellery presentation to prevent security breeches and theft
• Daily operations of opening and closing, jewellery set up and presentation to company standards
• Meeting daily and monthly budgets and KPI requirements

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led successful sales team by providing motivational coaching and performance-based incentives.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Ordering and maintaining correct stock levels
• Hired new staff, organised rosters and regular team meetings.
• Presented figures and reports monthly to head office
• Responsible for showroom presentation

Increased sales revenue by identifying and pursuing new business opportunities through cold calling

• Negotiated prices, terms of sale and service agreements.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Anticipated clients' needs by staying in touch on a 4 weekly call cycle
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.