Taralee Carter
Customer Service
Burleigh Heads,QLD
Overview
11
11
years of post-secondary education
15
15
years of professional experience
Work History
Dance Teacher/Choreographer
The Studio Entertainment (freelance)
Gold Coast, QLD
01.2015 - 08.2020
- Planned, prepared and delivered lesson plans introducing students to dance techniques.
- Assisted with coordination and administration of complete dance program.
- Adhered to studio guidelines and legal requirements.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Performed at different types of events as professional dancer.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Maintained thorough documentation for all classes, payments and appointments.
Hospitality Supervisor
Grill'd Healthy Burgers
Gold Coast, QLD
12.2017 - 12.2019
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided prompt, courteous services to customers in [Type] dining environment.
- Worked well with teammates and accepted coaching from management team.
Film Crew Member
Events HD
Gold Coast, QLd
01.2015 - 07.2017
- Loaded and unloaded new rolls of film and maintained camera reports for film lab.
- Participated in pre-production planning such as scheduling, location scouting and equipment rental.
- Assisted in setting up and breaking down of props and fabrications.
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
- Accurately read, understood, and carried out written instructions.
- Directed guests to photo port location to view and purchase pictures.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Restaurant Manager
Jamroc Jamaican Jerk Chicken
Gold Coast, QLD
03.2012 - 12.2016
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated and organized all restaurant inventory.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining upmost baccuracy.
- Motivated staff to perform at peak efficiency and quality.
Education
QLD Certificate of Education -
Merrimac State High School
Gold Coast 01.2008 - 11.2012
Certificate III in Business -
Merrrimac State High School
Gold Coast 01.2011 - 12.2012
Certificate IV in Fitness -
NHFA
Gold Coast 01.2016 - 12.2016
Certificate IV in Dance -
Ikin Dance Australia
Gold Coast 01.2016 - 12.2016
Certificate III in Hospitality -
Surrina Russo
Gold Coast 01.2018 - 12.2019
Skills
Complaint resolution
Timeline
Certificate III in Hospitality -
Surrina Russo
01.2018 - 12.2019
Hospitality Supervisor
Grill'd Healthy Burgers
12.2017 - 12.2019
Certificate IV in Fitness -
NHFA
01.2016 - 12.2016
Certificate IV in Dance -
Ikin Dance Australia
01.2016 - 12.2016
Dance Teacher/Choreographer
The Studio Entertainment (freelance)
01.2015 - 08.2020
Film Crew Member
Events HD
01.2015 - 07.2017
Assistant Restaurant Manager
Jamroc Jamaican Jerk Chicken
03.2012 - 12.2016
Certificate III in Business -
Merrrimac State High School
01.2011 - 12.2012
QLD Certificate of Education -
Merrimac State High School
01.2008 - 11.2012
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