Taralee Carter
Customer Service
Burleigh Heads,QLD
Overview
11
11
years of post-secondary education
15
15
years of professional experience
Work History
Dance Teacher/Choreographer
The Studio Entertainment (freelance)
Gold Coast, QLD
01.2015 - 08.2020
- Planned, prepared and delivered lesson plans introducing students to dance techniques.
- Assisted with coordination and administration of complete dance program.
- Adhered to studio guidelines and legal requirements.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Performed at different types of events as professional dancer.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Maintained thorough documentation for all classes, payments and appointments.
Hospitality Supervisor
Grill'd Healthy Burgers
Gold Coast, QLD
12.2017 - 12.2019
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided prompt, courteous services to customers in [Type] dining environment.
- Worked well with teammates and accepted coaching from management team.
Film Crew Member
Events HD
Gold Coast, QLd
01.2015 - 07.2017
- Loaded and unloaded new rolls of film and maintained camera reports for film lab.
- Participated in pre-production planning such as scheduling, location scouting and equipment rental.
- Assisted in setting up and breaking down of props and fabrications.
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
- Accurately read, understood, and carried out written instructions.
- Directed guests to photo port location to view and purchase pictures.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Restaurant Manager
Jamroc Jamaican Jerk Chicken
Gold Coast, QLD
03.2012 - 12.2016
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated and organized all restaurant inventory.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining upmost baccuracy.
- Motivated staff to perform at peak efficiency and quality.
Education
QLD Certificate of Education -
Merrimac State High School
Gold Coast 01.2008 - 11.2012
Certificate III in Business -
Merrrimac State High School
Gold Coast 01.2011 - 12.2012
Certificate IV in Fitness -
NHFA
Gold Coast 01.2016 - 12.2016
Certificate IV in Dance -
Ikin Dance Australia
Gold Coast 01.2016 - 12.2016
Certificate III in Hospitality -
Surrina Russo
Gold Coast 01.2018 - 12.2019
Skills
Complaint resolution
Excellent written and oral communication
Telephone etiquette
Stocking and replenishing
Excellent attention to detail
Organization and Time management
Computer skills
Passionate
Cash register operation
Timeline
Certificate III in Hospitality -
Surrina Russo
01.2018 - 12.2019
Hospitality Supervisor
Grill'd Healthy Burgers
12.2017 - 12.2019
Certificate IV in Fitness -
NHFA
01.2016 - 12.2016
Certificate IV in Dance -
Ikin Dance Australia
01.2016 - 12.2016
Dance Teacher/Choreographer
The Studio Entertainment (freelance)
01.2015 - 08.2020
Film Crew Member
Events HD
01.2015 - 07.2017
Assistant Restaurant Manager
Jamroc Jamaican Jerk Chicken
03.2012 - 12.2016
Certificate III in Business -
Merrrimac State High School
01.2011 - 12.2012
QLD Certificate of Education -
Merrimac State High School
01.2008 - 11.2012