Tara Kataina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Receptionist/Service Advisor
Westpoint Autos
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Organized, maintained and updated information in computer databases.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Maintained up-to-date knowledge of product and service changes.
Team Leader
The Reject Shop
05.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Crew Coach
McDonald's
05.2017 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Observed participants and provided corrective measures for skill improvement.
Education
High School Diploma -
Woodcrest State College
Springfield, QLD11.2016
Skills
- Staff Training
- Product Knowledge
- Time Management Skills
- Customer Service Excellence
- Adaptable and Flexible
- Opening and Closing Procedures
- Office administration
- Service-oriented mindset
Timeline
Receptionist/Service Advisor
Westpoint Autos
12.2023 - Current
Team Leader
The Reject Shop
05.2022 - Current
Crew Coach
McDonald's
05.2017 - 12.2021
High School Diploma -
Woodcrest State College
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