Tarang Bagga
Summary
Experienced community-oriented Officer skilled in handling high-stress situations and coordinating emergency responses. Seasoned team leader with an unwavering commitment to community safety and security. Proactively follows protocols during duty and community interactions.
Overview
17
17
years of professional experience
Work History
Housing Services Officer (HSO 2)
Department of Families, Fairness and Housing
11.2022 - Current
- Assess client’s needs and provide comprehensive advice on housing options from a range of established policy, procedures, and standards
- Make appropriate referrals to internal or external support service providers to assist clients with their short-term housing needs
- Prepare routine cases with well-established procedures and represent the department at tribunals
- Apply early intervention strategies using established policy, procedures, and standards to help sustain tenancies
- Use influence, negotiation, and logical persuasion skills in dealing with clients and stakeholders on all housing matters
- Undertake vacant unit management inspections and manage works in accordance with departmental standards, policies and procedures
- Undertake aspects of complex local housing service delivery projects and redevelopment/major upgrade programs with assistance within defined parameters
- Keep accurate and complete records of work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements
- Take reasonable care for own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department’s occupational health and safety (OHS) policies and procedures
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department’s ability to deliver, or facilitate the delivery of, effective support and services.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Senior Housing Services Officer (HSO 3)
Department of Families, Fairness and Housing
05.2023 - 2024
- Supporting less experienced staff in effectively managing complex housing matters
- By providing guidance, expertise, and practical solutions, I have helped them navigate through intricate challenges, ensuring optimal outcomes for the clients
- Assisting senior management in preparing ministerial correspondence, utilizing my skills in communication, research, and attention to detail to produce high-quality responses
- Actively contributed to the implementation of key performance indicators strategies, particularly in areas such as arrears and rebates.
- Strengthened communication skills through regular interactions with team members,
clients, and Stakeholders. - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed approximately 250 active tenancies and assisted clients in resolving multiple complex issues.
- Mentored newly hired employees on operating procedures and safety and developed a training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines.
- Acted with integrity, honesty and knowledge to promote culture of the Department
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and follow-ups.
- Increased stakeholder satisfaction with efficient coordination of project meetings,presentations, and workshops.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Enhanced customer satisfaction by promptly addressing concerns and providing
clear explanations for dispute outcomes. - Collaborated with team members to
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Prison Officer
Department of Justice and Community Services
02.2022 - 11.2022
- Work with all members of the prison to ensure the safety and security of prisoners, staff, and visitors
- Manage a caseload of prisoners in accordance with the requirements of offender management practices
- Conduct patrols, searches and security related activities ensuring compliance with relevant policies and procedures
- Maintain high quality documentation in relation to case files, prisoner assessments, and report preparation
- Communicate with and give directions to prisoners in a respectful and motivational manner, respond to prisoner complaints or requests and provide pro-active assistance and guidance to offenders as required
- Compliance with relevant legislation, policies, and procedures
- Pro-actively build and maintain positive relationships with peers, managers, and stakeholders both within and external to the Department of Justice and Community Safety
- Contribute to a safe and healthy working environment, consistent with Occupational Health & Safety policy, procedures, and legislation.
- Protected inmate rights by ensuring fair treatment according to established guidelines and regulations.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
Authorised Parking Officer
City of Monash
08.2016 - 02.2022
- Issuing parking infringements under the Infringements Act 2006
- Patrolling assigned areas to identify breaches and to educate the community
- Performing evening and after-hours patrols
- Ensure that all enquiries and complaints are addressed in a punctual and constructive manner and in accordance with corporate standards and policy
- Completing school patrols to ensure safety and compliance and assisting with supervising school crossings as required
- Providing feedback regarding parking related issues and concerns raised by residents/traders
- Preparing statements and evidence to be presented in court matters
- Training new employees in parking duties and demonstrating safe work practices
- Maintaining a professional appearance and maintain provided clothing, vehicles, and equipment in accordance with Corporate and Department policies.
Authorised Local Laws Officer (Secondment)
City of Monash
04.2020 - 12.2020
- Patrolling designated areas on a proactive basis to identify acts of non-compliance
- Engage community and achieve compliance through educating in matters of local law
- Issuing Compliance Notices and Infringements under the Monash Local Law No 3 for acts of non-compliance
- Responding and investigating to customer complaints regarding various issues such as dog barking complaints, unsightly properties, abandoned vehicles etc
- Ensure that all enquiries and complaints are attended to in a punctual and constructive manner and in accordance with corporate standards and policy
- Maintaining all records and entering into the system before end of day.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Store Manager
Woolworths Petrol Langwarrin
01.2015 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Sales and Promotional Forecasting through careful planning and forecasting using available data to meet income targets
- Ensuring compliance is achieved and audit requirements are met by retaining all necessary documents
- Implementing personnel practices including those related to equal employment opportunity, OH&S and employee training and development
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Console Operator
Woolworths Petrol Ltd, Seaford North
01.2011 - 01.2012
- Ensuring customers are served in a friendly and efficient manner
- Filling and maintaining the presentation of stock and performing general stock takes
- Working co-operatively in a team environment
- Training fresh staff.
AB Recruitments, Cheltenham
01.2009 - 01.2011
- Performing stock counts of different stores and warehouses
- Keep records and compile stock reports for clients.
Sales Consultant
Salmat Sales Force, Carlton
01.2008 - 01.2011
- Door to door marketing
- Solving customer queries
- Getting new customers for company in a competitive market
- Supervised Team Members when required.
Education
Certificate III in Security Operations -
PSG Australia
Diploma of Finance and Mortgage Broking Management - Finance
AAMC Training Group
12.2021
Certificate IV in Local Government - Government
Warner Institute
07.2020
Certificate IV in Animal Control & Regulation - Government
Warner Institute
07.2020
Diploma in Computer Applications -
Melbourne Institute of Technology
01.2007
Bachelors in Information Technology - Information Technology
APEEJAY College of Fine Arts
Jalandhar, India01.2004
Skills
- Strong focus on handling customer queries and complaints
- Able to understand the regulations, acts and following policies and procedures
- Proven conflict management and resolution skills acquired through work experience and training
- Highly developed oral and written communication skills, including a strong attention to detail
- Strong interpersonal and negotiation skills, ability to gain cooperation and assistance from broad range of people including clients, members of the public and other employees
- Great attention to detail- accomplishing each task accurately and completely with concern for all areas involved
- Proactive, able to set priorities, plan and organize to achieve specific objectives
- Able to work within a team environment to achieve set objectives in the most efficient way, using the resources available and within a set timetable
- Quick learner- ability to be adapt in different roles and situations
- Experienced in practicing confidentiality in dealing with matters of a sensitive nature
- Sound judgment and ability resolve situations using procedures and the application of technical knowledge, or knowledge acquired through relevant experience
- Community Relations
- Investigation leadership
- Emergency Response Coordination
Accomplishments
- Outstanding Achievement & Performance of a Newly Inducted Housing Services Officer.
Timeline
Senior Housing Services Officer (HSO 3)
Department of Families, Fairness and Housing
05.2023 - 2024
Housing Services Officer (HSO 2)
Department of Families, Fairness and Housing
11.2022 - Current
Prison Officer
Department of Justice and Community Services
02.2022 - 11.2022
Authorised Local Laws Officer (Secondment)
City of Monash
04.2020 - 12.2020
Authorised Parking Officer
City of Monash
08.2016 - 02.2022
Store Manager
Woolworths Petrol Langwarrin
01.2015 - 01.2016
Console Operator
Woolworths Petrol Ltd, Seaford North
01.2011 - 01.2012
AB Recruitments, Cheltenham
01.2009 - 01.2011
Sales Consultant
Salmat Sales Force, Carlton
01.2008 - 01.2011
Certificate III in Security Operations -
PSG Australia
Diploma of Finance and Mortgage Broking Management - Finance
AAMC Training Group
Certificate IV in Local Government - Government
Warner Institute
Certificate IV in Animal Control & Regulation - Government
Warner Institute
Diploma in Computer Applications -
Melbourne Institute of Technology
Bachelors in Information Technology - Information Technology
APEEJAY College of Fine Arts
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