Open To Work
Taranjeet Kour
Parafield Gardens,SA
Summary
Dynamic Customer Service Representative with a proven track record at Caltex, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in inventory management, I consistently exceeded performance metrics, driving operational efficiency and fostering a culture of excellence. Recognized for training staff and implementing best practices that elevated service delivery.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
Caltex
Adelaide, SA
09.2021 - Current
- Implemented feedback mechanisms to gather insights and improve service delivery continuously.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new team members on operational protocols and customer service best practices.
Customer Service Representative
Coles Express
Melbourne, VIC
10.2018 - 08.2021
- Increased sales by 15% YoY through strategic marketing
- Optimized staff schedules, boosting productivity by 20%
- Implemented inventory controls, reducing shrinkage by 8%
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Trained new team members on operational protocols and customer service best practices.
- Managed inventory levels, contributing to efficient stock management and replenishment processes.
- Handled escalated issues effectively, fostering positive resolutions and maintaining customer trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Retail Store Lead
Inder Grocery Store
India
04.2015 - 01.2018
- Supervised daily operations for a retail team of 10+
- Achieved 12% increase in monthly revenue
- Led seasonal campaigns, resulting in 20% profit growth
Assistant Store Supervisor
Vishal Mega Store
India
04.2012 - 03.2015
- Trained 25+ staff on customer service best practices
- Enhanced sales reporting process, saving 10 hours/month
- Boosted customer satisfaction scores by 18%
Education
Certificate IV - Hospitality Management
Durban International College
Adelaide, SA08.2022
Master of Arts - English Education
Jammu University
India 08.2012
Payroll And Accounting -
Diploma in Business And Accounting
GS College Jammu India 03.2011
Bachelor of Science - Business Administration
University of Jammu
Jammu And Kashmir India 04.2008
Skills
Inventory Management
Customer Service Optimization
Leadership and Team Development
Sales Strategy Implementation
Budgeting and Cost Control
Vendor Relationship Management
Data-Driven Decision Making
Conflict Resolution
Customer service
Active listening
Computer proficiency
Conflict resolution
Payment processing
Microsoft outlook
Follow-up skills
Paperwork processing
Order processing
Documentation
Administrative support
Microsoft PowerPoint
Staff training
Quality control
Certification
- Post graduate certification in computer Applications from India
- Post Graduate diploma In business management from Jammu university
- Specialising in cash management, inventory management ,Operational Excellence
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Caltex
09.2021 - Current
Customer Service Representative
Coles Express
10.2018 - 08.2021
Retail Store Lead
Inder Grocery Store
04.2015 - 01.2018
Assistant Store Supervisor
Vishal Mega Store
04.2012 - 03.2015
Certificate IV - Hospitality Management
Durban International College
Master of Arts - English Education
Jammu University
Payroll And Accounting -
Diploma in Business And Accounting
Bachelor of Science - Business Administration
University of Jammu