Mahsa Larimi
Clyde North
Summary
Dynamic manager with a proven track record at La Baguette Cafe, excelling in customer service and team leadership. Enhanced sales through innovative marketing strategies and superior staff training. Skilled in safe food handling and time management, ensuring exceptional dining experiences while maintaining high-quality standards.
Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
La Baguette Cafe
05.2021 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Barista
The Santana Cafe
03.2017 - 05.2018
- Maintained a clean and organised workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimising risk of contamination or illness among customers.
Cafe All-Rounder
Bad Influence Cafe
09.2011 - 02.2017
- Streamlined kitchen operations by implementing efficient food preparation techniques.
- Assisted chef with food preparation tasks, enabling them to focus on creating high-quality dishes.
- Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
- Improved overall dining experience by designing innovative menus and implementing high-quality standards in food preparation.
- Organised special events catering services when necessary, ensuring all food preparation and presentation exceeded client expectations.
- Assisted in hiring decisions for kitchen staff, selecting candidates who demonstrated strong culinary skills and a commitment to excellence in their roles.
Assistant Chef
River Deli
09.2008 - 08.2011
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
Skills
- Customer service
- Team leadership
- Time management
- Safe food handling
- Staff supervision and coordination
- Food preparing, plating, and presentation
Certification
- Workplace Hygiene Certificate
- Food Handling Certificate
- Coffee Preparation Certificate
- Certificate II in Commercial Cookery
- Certificate III in Commercial Cookery
- CHC43015 Certificate IV in Ageing Support
- First Aid Certificate
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Manager
La Baguette Cafe
05.2021 - Current
Barista
The Santana Cafe
03.2017 - 05.2018
Cafe All-Rounder
Bad Influence Cafe
09.2011 - 02.2017
Assistant Chef
River Deli
09.2008 - 08.2011
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