Passionate and caring individual with a strong foundation in healthcare and customer-focused environments. Through both professional experience in pharmacy and academic study in psychology, I have consistently thrived in settings that prioritise patient care and wellbeing. Known for my ability to connect with others, work collaboratively in teams, and approach challenges with empathy and dedication. Committed to ongoing learning and making a meaningful difference in the lives of others through health-focused roles.
Started as a Front Shop Worker, building strong customer service and retail skills. Transitioned into the dispensary, working closely with pharmacists to support patient needs and provide tailored advice. Promoted to Level 2 Pharmacy Assistant and Weekend Supervisor within a year. Managed the pharmacy’s social media and contributed to positive customer feedback. Currently completing S2/S3 training, further developing my skills in patient care, leadership, and team support.
I was responsible for all customer service tasks, including taking orders, handling complaints, and answering phone calls. This role helped me strengthen my communication skills and ability to manage customer needs in a fast-paced environment.
I developed strong teamwork skills while working in a fast-paced environment. I was responsible for serving desserts, ensuring customer satisfaction, and contributing to a positive atmosphere. I also gained a sense of responsibility in maintaining cleanliness, managing stock, and supporting my team to deliver excellent service.