Taren Sharp
North Kellyville,NSW
Summary
Forward-thinking Gym Manager with a background boosting memberships and managing staff. Committed to maintaining first-class equipment, a comfortable environment and clean amenities as well as honing my skills in sales, team leadership, facility management, and customer relations. I also hold strong knowledge of using marketing promotions and referrals to bring in new members. I excel in creating a positive and motivating environment for both staff and members, fostering a sense of community and promoting a healthy lifestyle.
Overview
10
10
years of professional experience
Work History
Club Manager
Bodyfit
05.2024 - Current
- Managed daily operations, ensuring efficient service and high customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Fostered a positive club culture through community engagement and member feedback integration.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Managed budgets effectively while maintaining high-quality offerings for club members.
- Worked with marketing teams to create marketing and promotional content for social media.
Senior Club Manager
Anytime Fitness
10.2022 - 04.2024
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Achieving or surpassing KPI's set by owners
- Managing an arrears system, which involved proactive communication to minimise debt owed, negotiating payment plans, and utilizing collection agencies when necessary.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Social media content creation
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Oversaw facility operations, including equipment maintenance, cleanliness, and safety protocols, resulting in the Club's Google Review Rating increasing from 3.7 to 4.2.
- Organized and promoted fitness events and challenges, fostering a sense of community and engagement among members.
Customer Service Representative
Usana Health Sciences Inc.
04.2017 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Promptly answering a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responsible for responding to customer emails.
- Front Desk/Reception Experience
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Sales Agent
Peakbound Holdings - ANZ Campaign
11.2015 - 03.2017
- Top seller within 4 months of employment and promoted to captain of the team within 5 months.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold life and income insurance products to individuals using consultative selling techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Handled a high level of outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Drove team revenue totals by bringing in top sales numbers.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Education
Certificate 1 And 2 - Access To Work And Training
Tafe
Parramatta, NSW01.2012
High School Diploma - undefined
Galston High School
Galston, NSW11.2011
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Team Management and Motivation
- Achieving KPI's
- Sales Strategy Development
- Membership Sales and Retention
- Lead Generation
- B2B Communication
- Staff Training and Scheduling
- Facility Management
- Administrative Tasks
- Budgeting Expertise
- Interviews and Hiring Procedures
- Team Collaboration and Training
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Strong Analytical and Problem-Solving Skills
- Verbal and Written Communication
- Reception/Front Desk
- Health and Safety
- Customer Account Management
- Membership Growth
- Facility and Performance Management
Timeline
Club Manager
Bodyfit
05.2024 - Current
Senior Club Manager
Anytime Fitness
10.2022 - 04.2024
Customer Service Representative
Usana Health Sciences Inc.
04.2017 - 10.2022
Sales Agent
Peakbound Holdings - ANZ Campaign
11.2015 - 03.2017
High School Diploma - undefined
Galston High School
Certificate 1 And 2 - Access To Work And Training
Tafe
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