Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Manager (Engineering)
Hire My Machine (Oz Jo Services )
Brisbane, QLD
01.2021 - Current
Oversee all aspects of earthmoving operations, including equipment maintenance, safety protocols, project planning, and resource allocation
managed Client relationship through positive collaboration and successfully defined project requirements, scope , timelines and budget constraints, ensuring customer and shareholders satisfaction.
Developed and implement strategic plans which resulted in optimized productivity, minimized downtime, and reduce operational costs
Maintained strict adherence to safety regulations and promote a culture of safety within the organization, resulting in zero lost-time accidents during my tenure
Managing equipment inventory, procurement, and maintenance schedules, improving equipment uptime and extending its lifespan
Conduct regular performance evaluations of staff and implement training programs to enhance skill sets and improve overall team efficiency
Successfully completed over 100 diversified earthmoving projects with high positive client feedback and with no safety incidents.
Hand on experience with earth moving projects on field, client collaboration and involvement providing consultancy services to residential and commercial clients
Soft and hard landscaping design, implementation, execution, and providing maintenance after sale and agreement
Creating internal procedures, protocols, and templates and being involved in internal EEF and Internal OPA establishment.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Developed systems and procedures to improve operational quality and team efficiency.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Facilitated smooth collaboration between subcontractors through clear communication channels and onsite meetings.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic Earthmoving industry demands.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Key accomplishment :
Developed robust contingency plans to ensure business continuity during unforeseen disruptions which resulted in increased Revenue and Reduced incidents
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills which resulted in securing continuous work flow for the company and increased revenue significancy .
Through positive communication and successful T to customers was able to make the company brand a recognizable symbol for quality and reliability.
was able to retain customers and build strategic alliance with the other subcontractors and service providers which resulted in higher market share for the company
was awarded and recognized by the company owner for the efforts that shown significant increase in revenue and customer satisfaction .
Site Engineer
Visionstream (Australia - Brisbane)
Brisbane, QLD
08.2016 - 08.2020
As Site engineer for the 1st Delivery partner in Australia for the largest challenging communication project (NBN), my duties were as follows: It was my duty as Site Engineer to perform Deport management such as carrying out (E2E) Engineering scoping and procurement, Tender assessment, Subcontractor management, designing reports/drawings assessments managing and scheduling construction activities .
I provided support to the Project manager with the preparation and review of scope of work, price schedule and collected data to oversee cost control and carried out Interface management
I also rigorously evaluated processes and implemented processes to ensure the company’s and clients’ QA requirements are maintained
I undertook regular field visits to coordinate construction and installation and oversaw testing and commissioning and ensured adherence to environmental requirements
Moreover, I checked Subcontractor’s Technical Document Register, Procurement Tracking Register and Construction Progress Reports and reported to management delays in engineering, procurement and construction works along with proposed solutions to be discussed with and implemented by Subcontractor
I undertook continuous studies to maintain extensive knowledge of HFC and MIMA (FTTX) technology for NBN project
I demonstrated exceptional expertise in SDU build and reviewing project deliverables, subcontractor, Telstra and NBN IFDV management
I actively provided assistance to project engineers with planning and budgets
comprehensive and elaborate Financial forecasting for higher management was a critical part of my duties
I worked collaboratively with various departments in conformance to quality, health & safety standards, and timely delivery of contractual obligations within the allocated budget / financial targets
Furthermore, I prepared contingency plans for outage (NODS) schedules in liaison with the device installation team
Key Achievements
Published a technical reference document to assist the engineering team which has been used a standard guideline in the project
Successfully delivered 20+ Fibre Serving Area Modules (FSAMs) as a team in the Gold Coast NBN bundle, with zero incidents, within budget and schedule
Provided a detailed technical guideline and hands-on training for junior engineers.
Checked technical designs and drawings for adherence to standards.
Recorded daily events and activities in site diary to evaluate process and improve productivity.
Oversaw quality control and health and safety matters for construction teams.
Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
Reduced material waste through accurate estimation, procurement, and usage tracking of required resources.
Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
Ordered and tracked delivery of construction materials and supplies from vendors.
Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
Improved project efficiency by implementing advanced engineering techniques and cost-effective construction methods.
Ensured high-quality standards were maintained throughout the project lifecycle by adhering to industry best practices and codes of conduct.
Developed comprehensive project plans outlining objectives, scope of work, scheduling timelines, budget allocations, quality control measures, and risk management strategies.
Compiled and presented reports explaining project details to non-technical stakeholders.
Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrence.
Resolved conflicts among team members efficiently leading to a harmonious working environment that promoted productivity.
Trained and mentored new hires in site engineering best practices, fostering a culture of continuous learning and professional growth.
Collaborated with multidisciplinary teams to design innovative solutions for complex engineering challenges.
Provided technical guidance to junior engineers while fostering a supportive learning environment for skill development.
Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Estimated materials costs and sourcing requirements for project feasibility.
Acted as contact for client's communication with field personnel.
Assisted in bidding process by providing for on-site inspections and preparing take-offs.
Interacted with state and local agencies concerning compliance with codes and regulations.
Sr. Communication and Electronics Engineer (project supervision)
Ministry Of Health – Kuwait
09.2010 - 08.2016
Responsible for planning, designing, procuring and implementing of communications and technology systems for healthcare construction projects
(system includes: RF Wireless Communication system, PBX, IP Telephone) Systems include telephone PBX with voice mail, wireless telephone, nurse call, public address paging, intercom, queuing management, personnel and asset location, radio, dictation and transcription, audio/video conferencing, audio/video presentation, education/entertainment video distribution, CCTV, access control security, infant security, fire alarm and network cabling infrastructure
Construction projects include replacement facilities, additions and renovations to existing facilities and medical office buildings that belong to the Ministry of Health
Preparing detailed technical specifications/scope of works documents for the approved projects
Reviewing and commenting on drawings and documents submitted by the contractor and ensuring the incorporation of revisions on documents
Cost estimation studies & BOQ list generation for Communication & electronic projects
Enrolling training courses related to wireless technologies & Data communications
Providing technical guidelines and hands-on training for junior engineers.
Providing customer care & Customer complaint analysis on a daily basis
Delivering Daily performance Report to management
Data (HSPA), Voice & Video calls (2G/3G) Service Evaluation, Testing, Data collection and analysis using Genix Probe 5.1 For problematic Customers
Indoor/Outdoor coverage Evaluation for customer residence, Reports generation projecting findings in terms of RF conditions & solutions recommendations
Coverage Foot Print Benchmarking for IBS Solution (Indoor Building Solution) & recommending proper action to be taken to improve service & Coverage
Generating TR (Tracking Record) for indoor visits & customer complaints which includes suitable information elements for further tracking and solution Delivery tracing
Generating DPS (Daily Progress Sheet) which contains The daily progress of the team and monitoring for activity list
Generating IBS Weekly activity Sheet for Team engineers which contains various information elements Such as scheduled IBS Visits –Visit Status, Findings and recommendations
Generating weekly presentation for management and VIVA RF Engineer showcasing the project activities, progress & detailed delivery time schedule
Providing Technical Training and Theoretical Clarification for team engineers
Coordination with VIVA Engineers through meeting & emails for solution delivery, task handling & IBS/Customer visits scheduling
Providing Guidelines for Systemic work flow & setting communication procedures for team engineers
Providing technical walkthrough support and training for team engineers.