Summary
Overview
Work History
Skills
Websites
Licensesandeducation
Personal Qualities
References
Languages
Timeline
Generic

Tareq Hallak

Regents Park,NSW

Summary

I am currently expressing interest and employment in customer engagement or customer management setting. I am a practical problem solver by nature, my career has crossed various industries and provided me with many opportunities to build upon my strengths along the way. Ultimately this has equipped me with 8+ years of experience in customer service & management skills in both corporate and consumer environments. My career objective is to continue to improve and expand my management skills and knowledge and utilise these in a working environment that appreciates professionalism, initiatives and achievements. Accomplished Project Officer adept at coordinating documentation, spreadsheets, presentations, and supporting materials. Detail-oriented and methodical professional with an analytical approach. Prepared to apply extensive knowledge and experience to challenging new role in [Industry].

Overview

12
12
years of professional experience

Work History

Aboriginal Project Officer

Homes NSW
06.2024 - Current
  • 6 month secondment within the department .
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Partnered with project team members to identify and quickly address problems.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
  • Analyzed project data to identify trends and areas for improvement.

Senior Aboriginal Client Service Office Specialist

Homes NSW
04.2023 - Current
  • Provide advice and/ or make appropriate referrals to assist clients with complex support and housing needs in accessing appropriate support services.


  • Work collaboratively with Client Service Officers, internal specialists and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.


  • Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers.


  • Develop and sustain local partnerships with other providers to build stronger communities


  • Identify development and training needs for client service teams and provide on the job training, mentoring and guidance to client service staff to ensure a clients specific needs are understood and appropriate services are delivered.

Support coordinator

Forsight
01.2022 - Current
  • My role as a NDIS support coordinator is to assist participants understand and navigate through their NDIS plan to pursue their goals
  • Working collaboratively with NDIS providers, community, mainstream and other government services to ensure goals, progress and services are maintained
  • I ensure we build participants confidence and skills to use and coordinate their supports
  • Increase their capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

Workplace Manager

Colliers International Barangaroo
04.2018 - 01.2022
  • As workplace manager, I work closely with the workplace experience team to ensure daily priorities are clear and commercial real estate projects integrate appropriately ensuring all required elements of functioning are in order
  • This includes liaising and negotiating with the facility managers, workplace experience managers and internal & external stakeholders as the first point of communication for all teams, investors and personal clientele.

Store Manager

French Connection
09.2016 - 03.2018
  • Sales driven and providing support to team members
  • Creating rosters and allocating shifts on a weekly basis
  • Stock take, stock handling, stock ordering
  • Visual merchandising and presentation
  • Allocating responsibilities to staff members
  • Providing feedback to staff to enable them to strengthen the performance of staff members and the store
  • Financial Responsibility and daily cash handling
  • Having an eye for detail to ensure store is up to a professional and presentable standard.

Catering Supervisor

Clifford Wallace Catering agency
09.2014 - 11.2016
  • Corporate boardroom waiter
  • Event set up, seating allocation
  • Ensuring customer service in kept to a high standard
  • Following RSA policies and procedures
  • Checking of OH&S forms and polices being followed at all times
  • Waiter for NRL corporate boxes, ABC conventions and Australian Turf Club
  • Hosting Major events and exhibitions at Sydney Show-ground.

Assistant Store Manager

Sunglass Hut Airport
10.2014 - 08.2016
  • Ensure customer service is kept to a high standard
  • Daily open and close of business
  • End of day cash counts and daily cash handling
  • Campaign set ups/ Marketing and store refreshes
  • End of financial year stocktake
  • Unpacking deliveries
  • Following airport rules and regulations.

Store Manager

Fairfield City Mowers
05.2012 - 09.2014
  • Duties involved, customer service
  • Cash Handling
  • Team Collaboration and working towards a goal
  • Keeping showroom tidy at all times
  • Daily opening and closing of store
  • End of financial year stocktake
  • Invoicing customer orders.

Skills

  • Tech-Savvy
  • Correspondence Preparation
  • Time Management
  • Correspondence Management
  • Team Collaboration
  • Presentation Preparation
  • Meeting planning
  • Project Management

Licensesandeducation

  • NSW State Emergency Service (SES) Emergency Services – Active Member
  • Diploma in Real Estate, Property Management & Property Services
  • Diploma of Community Services (Case Management)
  • Certificate of Registration for Real estate
  • NSW unrestricted Driver’s License
  • Certificate 3 & 4 Fitness Fit College Parramatta
  • HSC Birrong Boys 2008

Personal Qualities

  • Management (advanced), performance management.
  • Proven track record working with customers, developing relationships and network, analytical and creative problem solving.
  • Ability to work under pressure, follow instructions and willingness to learn new skills.
  • Hardworking, dedicated, strong personal commitment to achieving results.
  • Team player and can work independently with no or minimal supervision.
  • Customer focus and results driven with excellent communication interpersonal skills.
  • Optimistic, energetic and persistent.
  • Exceptional management, leadership and organisational skills.

References

Personal and professional references available upon request

Languages

Arabic
Native or Bilingual

Timeline

Aboriginal Project Officer

Homes NSW
06.2024 - Current

Senior Aboriginal Client Service Office Specialist

Homes NSW
04.2023 - Current

Support coordinator

Forsight
01.2022 - Current

Workplace Manager

Colliers International Barangaroo
04.2018 - 01.2022

Store Manager

French Connection
09.2016 - 03.2018

Assistant Store Manager

Sunglass Hut Airport
10.2014 - 08.2016

Catering Supervisor

Clifford Wallace Catering agency
09.2014 - 11.2016

Store Manager

Fairfield City Mowers
05.2012 - 09.2014
Tareq Hallak