Tarhlan Jankowiak
Clyde,VIC
Summary
Retail Team Leader with expertise in inventory management, customer service, and rostering. Skilled in Inventory Management, Microsoft Office and Visual Merchandising
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grocery and Dairy Manager
Coles Group
01.2025 - Current
- Oversee daily operations of the Grocery and Dairy departments.
- Manage REM budget targets and key performance indicators (KPIs) for both departments.
- Manage a team of 20+ direct reports, fostering a positive work environment through leadership, communication, and teamwork.
- Ensure safe and legal trading of both departments.
- Inventory management tasks such as: (Inventory Adjustments, Manual Orders, and Stock Counts)
- Maintaining on shelf availability and merchandising standards
- Preparing handover for the Nightfill Manager and Duty Manager.
- Using Kronos (OneTeam) to complete rostering and sales planning of Grocery and Dairy departments
- Weekly/Monthly promotional tie up
- Completing Workforce Reset twice a year, aligning rosters with sales and trading patterns
- Ensure integrity and completion of code check compliance
Night Trading Manager
Coles Group
10.2023 - 01.2025
- Oversee daily operations of the Grocery and Dairy departments as well as the trading of the store at night.
- Manage evening store operations and be the main point of contact when the Store Manager is absent
- Lead, coach and supervise the nightfill team, providing guiding and support to ensure tasks are completed efficiently and on time.
- Use Kronos WFC (OneTeam) for rostering
- Manage REM budget targets and key performance indicators (KPIs) for both departments.
- Manage a team of 30+ direct reports, fostering a positive work environment through leadership, communication, and teamwork.
- Completing Workforce Reset twice a year, aligning rosters with sales and trading patterns
- Ensure the safe and legal trading of both departments.
Duty Manager
Coles Group
07.2021 - 10.2023
- Being the main point of contact for the store when the Store Manager is absent
- Receiving deliveries
- Preparing the shop for next day's trade
- Completing WIBIT Quality Checks in Fresh Departments
- Being flexible to assist in all departments of the supermarket
- Overseeing the Nightfill team
- Dealing with customer queries, phone calls and refunds
Coles Online Duty Manager
Coles Group
09.2021 - 07.2022
- Conduct weekly van checks and coordinate necessary repairs and servicing
- Manage and support a team of 100+ online shoppers and customer service agents, ensuring smooth daily operations
- Rostering using Kronos WFC (OneTeam), aligning rosters to sales and customer demand
- Review weekly performance reports for drivers and shoppers, identifying areas for improvement and coaching team to improve metrics
- Complete Workforce Reset activities every six months, aligning rosters with trading patterns and sales forecasts
- Train, coach, and develop team members to build productivity and engagement
Assistant Grocery Manager
Woolworths Supermarkets
11.2019 - 09.2021
- Ensuring the department daily inventory management routines are being completed such as: (Gap Scan, Inventory Adjustments and Receiving Orders)
- Preparing the shop for daily trade.
- Being the main point of contact for the department when Grocery Manager is absent.
- Delegate tasks and duties to grocery staff and clearly communicate timeframes for
completion. - Assist Grocery Manager in completing sales projections and rostering using Kronos WFC
- Stocking and maintaining shelves and promotional displays.
- Store Safety Team Lead.
- Managed team of 40+ team members in grocery department generating more than $800,000 in weekly sales
- Kept grocery team operations in compliance with workplace standards and food safety requirements to maintain optimal health protection
- Successfully Completed multiple Grocery Manager reliefs in store
Grocery 2IC/Duty Manager
Coles Group
01.2018 - 12.2019
- Ensuring the department daily KPI's are being met
- Inventory management tasks such as: (Inventory Adjustments, Manual Orders, and Stock Counts) as well as receiving deliveries
- Maintaining on shelf availability and merchandising standards
- Preparing handover for the Nightfill Manager and Duty Manager.
- Using Kronos (OneTeam) to complete rostering and sales planning of Grocery department
- Weekly/monthly promotional tie up
- Ensure integrity and completion of code check compliance
- Being the main point of contact for the department when the Grocery Manager is absent.
- Care Passionately Team Member
- Managed team of 20+ team members in Grocery/Nightfill department generating more than $600,000 in weekly sales.
- Successfully completed 8 weeks of Grocery Manager Relief role
- Managed rollout and training for Online (Click & Collect) department in store as well as managing department once live in store.
Nightfill 2IC
Coles
11.2016 - 01.2018
- Building of weekly end displays
- Running the Nightfill team and ensuring our shelves are fully stocked for the next day's trade
- Maintaining presentation standards of the shop
- Leading and developing new team members
- Ensuring all safety and compliance standards are met
- Working in a fast pace with good time management.
Crew Trainer
McDonalds Australia
11.2013 - 11.2016
- Trained other crew members in customer service, food safety and performance requirements.
- Mentored junior employees to improve performance, food safety and customer service.
- Taught new team members correct procedures for all areas of operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Board Member and IT Manager (Volunteer)
Victorian Bull Terrier Rescue Inc
03.2014 - 03.2019
- Managing and creating the Organisations Website
- Managing IT Systems (G-Suite, Animal Management System, Intranet)
- Streamlined Animal Management system and Record Keeping by using a Cloud System
- Attending AGM's (Annual General Meetings) and other Board Meetings
- Attending fundraisers, events and meet ups to raise funds and help rehome dogs in care.
- Wrote policy, procedure and manuals governing internal IT use.
Education
Norwood Secondary College -
Secondary School
Ringwood, VIC12.2015
Skills
- Customer Service
- Problem Solving
- Team Rostering (Kronos WFC)
- Inventory Management
- Stock Loss Prevention
- Microsoft Office Suite
- Waste Management
- Multitasking and Prioritisation
Accomplishments
- Designed and implemented a nightfill planning sheet in Microsoft Excel to help assist nightfill team planning; used across multiple stores in the region
- Developed a Total Loss pack—with posters for team room to explain processes —now used across stores in Market 2 to support loss awareness
- Created and distributed a monthly regional newsletter to improve communication, share store updates, highlight community involvement, and celebrate team achievements
- Successfully stepped into the new Night Trading Manager role, launching a new store in 2023 and training a brand-new team
Certification
- First Aid Certificate - (St John's Victoria RTO: 88041) Expires April 2027
- Certificate III in Retail Operations (McDonald's RTO: 31961) - 2014
- Mobile Equipment Coach (Crown Equipment RTO: 90892) - 2019
Timeline
Grocery and Dairy Manager
Coles Group
01.2025 - Current
Night Trading Manager
Coles Group
10.2023 - 01.2025
Coles Online Duty Manager
Coles Group
09.2021 - 07.2022
Duty Manager
Coles Group
07.2021 - 10.2023
Assistant Grocery Manager
Woolworths Supermarkets
11.2019 - 09.2021
Grocery 2IC/Duty Manager
Coles Group
01.2018 - 12.2019
Nightfill 2IC
Coles
11.2016 - 01.2018
Board Member and IT Manager (Volunteer)
Victorian Bull Terrier Rescue Inc
03.2014 - 03.2019
Crew Trainer
McDonalds Australia
11.2013 - 11.2016
Norwood Secondary College -
Secondary School
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