Tariq (Wail) Juma

• Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
• Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
• Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
• Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
• Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
• Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
• Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.

- Timber/Builders Hardware Representative -

• Answered customer questions about product availability and shipment times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Picking customer online orders and packing them in respective formats, preparing them for delivery.
• Submitted completed orders quickly to maximize delivery efficiency.
• Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
• Coordinating the logistics of the Timber Yard, with manual handling and machinery,
• Loading and Unloading Trucks/vehicles with the forklift.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cutting timer beams and boards using our dedicated cut shop, docking saw and sheet cutter.

- Goods Inwards/ Receiving Representative

• Using a forklift to unload incoming trucks/vehicles with all different sorts of store stock
• Separating said stock into different respective forms and formats in preparation to move into store to fill shelves or put excess stock up into inventory.
• Processing incoming invoices into our store system
• Checking incoming stock for accuracy + data integrity and raising claims + contacting suppliers for any previous issues.
• Preparing and dispatching any outbound pallets/items to their respective destination

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Inspecting Premises'
• Creating mock ups and schemes step by step from start to finish when it came to designing graphics/ logos for the company
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Completed final touches for projects such as images sizes and font selection.
• Completed final touches for projects before rollout.

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders and making appointments.
• Assisted call-in customers with questions and orders.
• Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
• Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
• Saved clients money by implementing energy-efficient solutions to costly problems.
• Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.