Splunk
TARIQUL HASSAN
Canberra,ACT
Summary
Ambitious and energetic professional with 7 years broad experience in sales, customer service, operation and business development. Proven track record of undertaking complex assignments to explores innovative ways to reach target, streamline processes and improve the overall performance of the organization. Possessing excellent analytical ability, accuracy and problem-solving skill led to creating a significant difference in enterprise profitability and financial goals. Areas of expertise include but not limited to the following: People Leadership Sales Leadership Cash Flow Management Networking Customer Service Budgeting Staffing & Rostering Strategic Planning & Decision Making Problem Solving Communication Delegation Entrepreneurial Multitasking Business Awareness Attention to Details Management & Supervision ICT Stocking Visual Merchandising Vendor Dealings
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Service Officer
Department Of Human Services
Canberra, ACT
09.2021 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Worked with senior case managers to coordinate team development activities and trainings.
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supervised work of contracted employees to keep on task for timely completion.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
Manager
Ali Baba Restaurant
Canberra
07.2016 - 08.2021
- Ali Baba established in Canberra, a family-owned and operating for thirty-three years.
- This is one of the Australia’s fast-growing food businesses throughout four states with 45 stores.
- In FY2018 Ali Baba’s turnover was 25.45 million and served almost 2.5 million customers.
- As manager and supervisor of a team of fifteen members my responsibilities are below Key Contributions:.
- Ensuring and coordinating daily front and back of the house store operation with the help of outstanding coordination in a team of 15 members;.
- Implementing promotional campaigns proclaimed by head office considering the pick and off pick hours of a particular day or week, it includes introducing the selling point of promotional items or generating own advertising campaigns regularly;.
- Ensuring the high standard of customer service by maintaining one to one conversation with their clients, handling their complaints and queries and working with their requirements and feedback;.
- Preparing detailed monthly and annual reports, analyzing the revenues and expenses;.
- Hiring new employees adhering Ali Baba’s recruitment policy and standard;.
- Orienting and arranging practical training sessions for the newcomers (maximum twenty-five hours in a week for each staff) to confirm their high level of productivity and commitment to the company;.
- Preparing a weekly roster of 15 staff ensuring full-time and casual workers minimum work hours balancing with weekly budgeted total overhead;.
- Maintaining workplace health and safety (WHS) regulation through the compelling team to safe work practices, advising new employees regarding fire evacuation system and their responsibilities during any hazard/injury they may face in the absence of the supervisor, arranging to check and refill the first aid box equipment every month;.
- Reviewing supplier’s product quality regularly and researching new vendors accordingly;.
- Maximizing store profit and controlling cost and waste by reviewing portion control and quantities of daily food preparation, minimizing food and utensils waste, monitoring utility and machinery usage; and monitoring accuracy of charges;.
- Analyzing sales figures and forecasting future sales, gathering knowledge on market trends in the fast food industry and monitoring local competitors’ sale initiatives, and updating staff regarding business performance;.
- Providing information and recommendations on strategic plans and reviewing and attending a regular meeting with the area manager and head office representative;.
- Daily banking and cash handling regarding balancing and reconciling of money register, collecting changes from the designated banks and depositing sale amount in the company designated corporate bank account;.
- Administrating the fortnightly payroll system according to the timesheets.
- Tracking and managing stock level, ordering daily and weekly supplies according to the sale forecast and making critical decisions about stock control;.
- Ensuring food safety standard through safe handling of raw food such as uncooked meats, maintaining overall store hygiene and cleanliness;.
- Undertaking other tasks as required;.
Shop Assistant
Salvation Army
Belconnen, Canberra
12.2011 - 12.2013
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Addressed customer issues immediately to guarantee swift resolution.
- Checked incoming orders and organized new stock.
- Helped customers find merchandise and assisted with sizing and accessories.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Helped team members work optimally by frequently stocking work supplies and tools.
- Greeted customers entering store and offered assistance with requirements.
Customer Service Officer
Hong Kong Shanghai Banking Corporation, HSBC
Dhaka, Bangladesh
07.2007 - 10.2011
- HSBC is one of the world’s largest banking and financial services organisations, serves around 48 million customers through four global businesses.
- In Bangladesh, HSBC has been operating 11 branches successfully since 1996.
- I promoted to a manager position at the front line of the customer service department; my major tasks are described below;.
- Supervised a team of five customer service representatives (CSRs), established an environment in which customers experience a high level of service and attention by motivating CSRs to deliver top performance;.
- Guided and advised CSRs with customer feedback and problem resolution;.
- Ensured the constant coverage of all areas including switchboard, safe deposit box department, front counter and telephone queries by delegating the CSRs according to their skills and experience;.
- Discussed and advised the team on credit assessment and operations, approval process and security documentation and knowledge of operational risk, legal & regulatory requirements;.
- Undertook half-yearly and annual CSRs performance review to evaluate their work progress and determine their goals;.
- Generated reports on all local bank currency transactions by researching and aggregating system generated reports and teller logs;.
- Assigned the most experienced CSR to train the new CSRs and followed up on the training progress with the team;.
- Worked and discussed with the Branch Manager on customer service ideas and initiatives, identified areas of improvement;.
- Handled major complaints/incidents and resolved those with particular attention to regaining the lasting client satisfaction and trust towards the customer service team;.
- Analysed monthly business data and statistics to compare to the direct competitors’ business performance; kept the team abreast of competitors’ new products and services;.
- Conducted periodical spot checks of reports on safe deposit maintenance, ATM/Debit card support, hold mail logs and check-up logs and ATM card inventory:.
- Conducted monthly audits of safekeeping records; organized team to maintain a record of custody, loan and trust collateral receipts;.
Education
Certificate IV January 2020-July2021 - Cyber Security
Canberra Institute of Technology
Canberra,Australia 01.2020 - 07.2022
BBA - Business Administration
Asian University of Bangladesh
Dhaka,Bangladesh 01.2020 - 12.2024
Skills
Safety and compliance
CCNA
Splunk
Data Entry
Excellent Communication
Decision Making
Penetration testing
Password management
Security logging
Developing security plans
Data security
Wireshark software
Certification
Cricket
Additional Information
- Australian Citizen
Software
Microsoft
Timeline
Service Officer
Department Of Human Services
09.2021 - Current
Certificate IV January 2020-July2021 - Cyber Security
Canberra Institute of Technology
01.2020 - 07.2022
BBA - Business Administration
Asian University of Bangladesh
01.2020 - 12.2024
Manager
Ali Baba Restaurant
07.2016 - 08.2021
Shop Assistant
Salvation Army
12.2011 - 12.2013
Customer Service Officer
Hong Kong Shanghai Banking Corporation, HSBC
07.2007 - 10.2011