Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tarmara Kernaghan

Boronia,VIC

Summary

Experienced Analyst for Merchant & Cheque Fraud, Collaborated with cross-functional skills to enhance fraud prevention strategies and improve overall risk management. I conduct in-depth investigations of fraud cases, providing detailed reports. Excellent customer service skills within the banking sector, providing personalised service to customers and always ensuring high levels of trust and respect. My strong analytical abilities and effective communication was a reason why i was trusted with Step Up Lead.




Overview

5
5
years of professional experience
1
1
Certification

Work History

Analyst, Merchant & Cheque Fraud

NAB
12.2022 - Current
  • Data Analysis: identify patterns, trends, and anomalies indicative of fraudulent activity.
  • Fraud Detection: tools and techniques to detect fraudulent activities, such as account takeovers, refund fraud, identity theft, and payment fraud.
  • Investigation: investigate suspected fraudulent activities, gather evidence, and prepare reports.
  • Compliance: ensure compliance with relevant regulations and internal policies related to fraud prevention and detection.
  • Collaborating with Other Departments:
  • Customer Support: inbound & outbound call to our merchant/customers.

Team Leader Proficiency, Merchant Service

NAB
11.2020 - 11.2022
  • Effectively manage team quality and providing accurate and timely feedback
  • Engaging and supporting internal stakeholders
  • Lead on and deliver on strong risk and control outcomes
  • Mentoring and Coaching resulting in positive outcomes
  • Getting the basics right in managing compliance and risk. Including: timely and effective management of events findings, breaches, processes, and controls.
  • Improve team/business unit engagement score (aiming for upper quartile engagement at NAB) - Improve inclusivity within your team Heartbeat score 93%
  • Onboarding Training & Pro Hub Leadership Pro Hub Systems/Access, Instructional Design Documentation, Training Delivery, Instructor Performance, Ongoing Skill & Refresher training
  • Onboarded staff meet performance targets during Pro Hub period Focus Session feedback / Quality of Training / Observational Feedback
  • NABIT Compliance & Monthly Governance
  • NABIT compliance with all articles reviewed within review dates
  • Lead team of around 6- 12 bankers towards achievement of predetermined service standards relating to merchant/hicaps customers
  • Lead and motivate team members including modelling organisational behaviours: coaching/ mentoring: performance management: identifying training/ development needs
  • Facilitate EFTPOS/ HICPAS in merchant servicing

Education

High School Diploma -

Pembroke Secondary College
Mooroolbark, VIC
10-2000

Skills

  • Financial Crime Prevention
  • Data Analysis identify patterns, trends, and anomalies indicative of fraudulent activity
  • Banking & Finance Procedures
  • Customer Service
  • Training & Support of new Analyst within Merchant/Cheque
  • Team Leader
  • Strong analytical and problem-solving skills
  • Investigate suspected fraudulent activities, gather evidence and prepare reports
  • Excellent written and verbal communication

Certification

  • Graduate Certificate in Management - Swinburne 2003
  • Certificate III in Dental Assistance - RMIT 2001

Interests

  • Camping
  • Reading
  • DIY and Home Improvement
  • Watching Movies and TV Shows
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Analyst, Merchant & Cheque Fraud

NAB
12.2022 - Current

Team Leader Proficiency, Merchant Service

NAB
11.2020 - 11.2022

High School Diploma -

Pembroke Secondary College

Similar Profiles

CREATE PROFILE
Tarmara Kernaghan