Tarni Cobb
Templestowe,VIC
Summary
Young and articulate individual with demonstrated experience working in face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Determined and dedicated individual with proven strengths in leadership, cash management, transaction processing and problem solving.
Overview
7
7
years of professional experience
Work History
Casual Lifeguard
Latrobe Sports Centre
10.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Casual Staff Member
Marysville Grocer (Reddrop Group)
10.2022 - Current
- Performed sales floor work, such as greeting and assisting customers, re-stocking shelves and taking inventory.
- Handled cash registers, balanced cash drawers and made deposits.
- Answered questions regarding store and merchandise.
- Arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts.
- Scanned shelves for expired stock and disposed outdated items.
Casual Customer Service Assistant
Nat's Marysville Ski Hire
06.2018 - Current
- Customer service in the form of ski equipment fitting, retail purchases, processing customer's payments and ski hire returns
- Maintenance and cleaning of all ski hire equipment
- Responded to customer phone calls to answer questions about products and services.
- Refunded money and adjusted bills to resolve customer service or billing complaints
Casual Lifeguard
Murrindindi Shire Council
11.2020 - 01.2023
- Controlled and reported inappropriate behaviour, evicting individuals not adhering to behaviour protocols.
- Conducted pool chemical checks to determine adequate safety and hygiene.
- Cautioned swimmers regarding unsafe practices or safety hazards.
- Observed activities in assigned areas to detect hazards, disturbances or safety breaches.
- Examined injured persons to administer first aid.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Customer Service and Kitchen Assistant
Fragas Cafe
08.2017 - 04.2021
- Assisted in the processing of customer orders on site and via phone.
- Preparing food and drink orders whilst maintaining a clean kitchen environment.
- Answered customer questions via phone call and in person.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled cash registers
Education
Diploma of Media And Communication - Media And Communication
Latrobe University
Bundoora, VIC05.2024
High School Diploma -
Alexandra Secondary College
Alexandra, VIC11.2022
Skills
- Conflict resolution
- Critical thinking
- Attention to detail
- Opening and closing procedures
- Customer service and assistance
- Credit and Cash transactions
- Leadership Competency
- Time Management
Timeline
Casual Lifeguard
Latrobe Sports Centre
10.2023 - Current
Casual Staff Member
Marysville Grocer (Reddrop Group)
10.2022 - Current
Casual Lifeguard
Murrindindi Shire Council
11.2020 - 01.2023
Casual Customer Service Assistant
Nat's Marysville Ski Hire
06.2018 - Current
Customer Service and Kitchen Assistant
Fragas Cafe
08.2017 - 04.2021
Diploma of Media And Communication - Media And Communication
Latrobe University
High School Diploma -
Alexandra Secondary College
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