Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Tarni Cooper

Melbourne,VIC

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Integration Specialist

Stowe Australia
09.2023 - Current
  • Improved system efficiency by designing and implementing integration solutions for various platforms.
  • Optimized system performance by monitoring, analyzing, and tuning integration components as needed.
  • Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
  • Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
  • Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
  • Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.

Customer Service and Marketing Manager

Doogood Australia
06.2022 - 09.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Quoting orders for customers
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Bar tender/ supervisor

Groove Train
03.2022 - 06.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Duty Manager

Dan Murphy's
11.2020 - 01.2022
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Bar Tender

Trax
09.2019 - 03.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Barista

McDonald's Clyde
01.2017 - 05.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organised workspace for optimal productivity and safety.

Receptionist

Victorian Aboriginal Child Care Agency
09.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Casual cashier

Red Rooster
05.2016 - 01.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Team Member

Officeworks
11.2014 - 09.2016
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.

Education

12, VCE -

Cranbourne Secondary College
Cranbourne, VIC
2016

Skills

  • Scheduling and Coordinating
  • Customer Service and Communication Skills
  • Database Management
  • Data Accuracy
  • Decision Making
  • Emotional Intelligence
  • Project Management
  • Effective Communication
  • Task Prioritisation

Professional References

Dale Christie 

Manager - Doogood Australia

0408 353 548


Chase Miller

Manager - Stowe Australia 

0459 292 054




Timeline

Integration Specialist

Stowe Australia
09.2023 - Current

Customer Service and Marketing Manager

Doogood Australia
06.2022 - 09.2023

Bar tender/ supervisor

Groove Train
03.2022 - 06.2022

Duty Manager

Dan Murphy's
11.2020 - 01.2022

Bar Tender

Trax
09.2019 - 03.2020

Receptionist

Victorian Aboriginal Child Care Agency
09.2017 - 12.2017

Barista

McDonald's Clyde
01.2017 - 05.2018

Casual cashier

Red Rooster
05.2016 - 01.2017

Team Member

Officeworks
11.2014 - 09.2016

12, VCE -

Cranbourne Secondary College
Tarni Cooper