Tarni Cooper
Melbourne,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Integration Specialist
Stowe Australia
09.2023 - Current
- Improved system efficiency by designing and implementing integration solutions for various platforms.
- Optimized system performance by monitoring, analyzing, and tuning integration components as needed.
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
- Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.
Customer Service and Marketing Manager
Doogood Australia
06.2022 - 09.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quoting orders for customers
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Bar tender/ supervisor
Groove Train
03.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Duty Manager
Dan Murphy's
11.2020 - 01.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Bar Tender
Trax
09.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Barista
McDonald's Clyde
01.2017 - 05.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organised workspace for optimal productivity and safety.
Receptionist
Victorian Aboriginal Child Care Agency
09.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Casual cashier
Red Rooster
05.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Member
Officeworks
11.2014 - 09.2016
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
Education
12, VCE -
Cranbourne Secondary College
Cranbourne, VIC2016
Skills
- Scheduling and Coordinating
- Customer Service and Communication Skills
- Database Management
- Data Accuracy
- Decision Making
- Emotional Intelligence
- Project Management
- Effective Communication
- Task Prioritisation
Professional References
Dale Christie
Manager - Doogood Australia
0408 353 548
Chase Miller
Manager - Stowe Australia
0459 292 054
Timeline
Integration Specialist
Stowe Australia
09.2023 - Current
Customer Service and Marketing Manager
Doogood Australia
06.2022 - 09.2023
Bar tender/ supervisor
Groove Train
03.2022 - 06.2022
Duty Manager
Dan Murphy's
11.2020 - 01.2022
Bar Tender
Trax
09.2019 - 03.2020
Receptionist
Victorian Aboriginal Child Care Agency
09.2017 - 12.2017
Barista
McDonald's Clyde
01.2017 - 05.2018
Casual cashier
Red Rooster
05.2016 - 01.2017
Team Member
Officeworks
11.2014 - 09.2016
12, VCE -
Cranbourne Secondary College