Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Integration Specialist
Stowe Australia
09.2023 - Current
Improved system efficiency by designing and implementing integration solutions for various platforms.
Optimized system performance by monitoring, analyzing, and tuning integration components as needed.
Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.
Customer Service and Marketing Manager
Doogood Australia
06.2022 - 09.2023
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Managed workflow between staff, coordinating documents, planning and creative material distribution.
Utilized market trends and target audience statistics to effectively and appropriately market products.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Quoting orders for customers
Increased sales by offering advice on purchases and promoting additional products.
Retained excellent client satisfaction ratings through outstanding service delivery.
Bar tender/ supervisor
Groove Train
03.2022 - 06.2022
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Duty Manager
Dan Murphy's
11.2020 - 01.2022
Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Trained employees in essential job functions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Bar Tender
Trax
09.2019 - 03.2020
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Barista
McDonald's Clyde
01.2017 - 05.2018
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organised workspace for optimal productivity and safety.
Receptionist
Victorian Aboriginal Child Care Agency
09.2017 - 12.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Casual cashier
Red Rooster
05.2016 - 01.2017
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Team Member
Officeworks
11.2014 - 09.2016
Learned all required tasks quickly to maximize performance.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Created customized options and solutions to meet customer unique copy and printing needs.