Summary
Overview
Work History
Education
Skills
Placement/Volunteering
Certificates/Clearances
References
Timeline
Generic

TARNI STILES

Karratha,Australia

Summary

Motivated and accomplished Team Lead at Hope Community Services, skilled in counselling, therapeutic intervention, case management and crisis/risk management with a strong ability to enhance team collaboration and client engagement. Demonstrated ability to utilise emotional intelligence, communication skills and advocacy to drive positive outcomes, meet funding KPIs and improve service delivery while ensuring comprehensive client and team support.

Overview

4
4
years of professional experience

Work History

Team Lead

Hope Community Services
Karratha, WA
10.2024 - Current
  • Provide clinical guidance, supervision and advocacy to staff working directly with clients.
  • Oversee the quality of work and data completed by staff working directly with clients, in consultation with the office manager.
  • Lead internal and external clinical meetings and reviews as required.
  • Develop and maintain collaborative working relationships with other appropriate service providers in the local region.
  • Ensure funding KPIs and reporting needs are being met.
  • All other duties and responsibilities as outlined in Counsellor/Educator role.

AOD Counsellor/Educator

Hope Community Services
Karratha, WA
11.2023 - 10.2024
  • Work closely in 1:1 settings to provide assessment and screening, counselling, education, support and advocacy to clients struggling with alcohol and other drug-related issues engaged in service via various referral methods, including self, community, Department of Justice, Department of Corrections, WA Court Diversion Program and Police Intervention Program referrals.
  • Provide effective support and intervention to those who experience mental health concerns or mental illness as a co-morbidity of their problematic AOD use.
  • Where appropriate, make referrals to other local agencies to meet the clients goals and to provide holistic support and care.
  • Utilise various therapeutic modalities to achieve client goals, including but not limited to Cognitive-Behavioural Therapy, Solution-Focused Therapy, Narrative Therapy and Acceptance and Commitment Therapy whilst ensuring a person-centred, trauma-informed approach.
  • Provide assessment, treatment and review for clients involved in the WA Court Diversion Program.
  • Maintain accurate and up-to-date client records, and actively participate in quality audits including clinical review and data validation.
  • Participate in community prevention activities as required.

Child and Family Case Manager

Karratha Women's Refuge, The Salvation Army
Karratha, WA
06.2023 - 11.2023
  • Support children and young people through personalised case management during their refuge stay.
  • Provide assistance to families through parenting support services.
  • Assessed and documented the impact of family and domestic violence on children and young people.
  • Fostered collaborative and supportive connections with children, young people, families and local communities.
  • Collaborated with community stakeholders to create innovative solutions to address the needs of children and young people during their refuge stay, and longer-term.

AOD Case Worker

New ROADS, Uniting Communities
Adelaide, SA
11.2021 - 11.2022
  • Support people who are accessing AOD residential program to make long-term, healthy lifestyle changes
  • Office and outreach based, therapeutic and practical AOD services for residential clients
  • Developing partnerships with the community to create better outcomes for service users and to drive referrals
  • Work to break down stigma associated with AOD and mental health issues

Mental Health Support Worker

Uniting Communities
Adelaide, SA
11.2020 - 06.2022
  • Work alongside vulnerable and isolated people to provide support to assist in meeting lifestyle needs, to maintain independence and to increase community engagement
  • Support people to access and achieve their personal and NDIS-stated goals
  • Assist with organising, planning and enacting both at-home and community-based duties including home care assistance, general home and garden maintenance, grocery shopping, medical and other appointment attendance and transportation needs

Education

Master of Social Work -

Flinders University
South Australia
11.2022

Certificate IV Alcohol and Other Drugs -

TrainSmart Australia
10.2022

Bachelor of Psychological Science -

Flinders University
South Australia
11.2017

Victorian Certificate of Education (VCE) -

Sacred Heart College Yarrawonga
Yarrawonga, Victoria
12.2014

Skills

  • Strong verbal and written communication skills
  • Active listening
  • Effective client communication and engagement
  • Crisis intervention and risk management
  • Cultural competency
  • Emotional intelligence
  • Advocacy, diversity and inclusion
  • Problem-solving
  • Effective time management and organisation skills, inlcuding deadline management
  • Conflict and complaint resolution
  • Teamwork and collaboration
  • Assessment and evaluation
  • Task delegation
  • Technology proficiency

Placement/Volunteering

  • Department of Child Protection, Woodville, SA, 07/2022 - 12/2022

Assisted to provide effective case management services to respond to the needs of children and their families. 

Assisted to deliver a range of intervention strategies to safeguard children and promote positive outcomes. 

Assisted to help children in out-of-home care to reconnect with their birth families, strengthen relationships and achieve and maintain reunification. 

Assisted to undertake regular visits to support parents and carers to develop appropriate parenting skills. 

Demonstrated ability to develop and apply culturally sensitive child protection practices. 

  • Operation Flinders, Adelaide, SA, 07/2021 - 06/2022.

Following my first University field placement, continued volunteer work with Operation Flinders on a seasonal basis to engage with youth aged 12-18 with complex personal, social and development needs in an adventure-therapy based setting. 

Walk 100+ kilometres in a small group in the Flinders Ranges over the course of 8 days with only essential resources. 

Developed therapeutic relationships to promote resilience, empowerment and personal strengths in young people while utilising core social work theories and principles to maintain essential boundaries. 

  • Education Assistant, Yatala Labour Prison, DSC, Adelaide, SA, 08/2017 - 06/2018

Administered one-on-one and group tutoring sessions, alongside an employed educator, to implement literacy and numeracy programs. 

Conducted evaluations to gauge academic level and social and emotional status.

Developed therapeutic relationships to promote empowerment and personal strengths, while working to breakdown the stigma associated with incarceration. 

  • Quit Smoking Mentor, Adelaide Remand Centre, DCS, Adelaide, SA, 08/2017 - 06/2018

Administered one-on-one counselling sessions to those experiencing nicotine withdrawals, as a part of an introduced program, to promote long-term, healthy lifestyle changes. 

Provided social support and distributed essential information for rehabilitation from nicotine addiction, withdrawal symptoms and triggers for regression

Certificates/Clearances

  • DCS Screening Checks; Child Related, Disability, Aged Care and Vulnerable Person
  • Working with Children Check (WWCC) - Western Australia
  • Child Safe Environment (CSE)
  • National Criminal History Check (NCHC)
  • First Aid Certificate inc. CPR
  • Mental Health First Aid Certificate
  • Aboriginal Mental Health First Aid Certificate
  • Micro-Credential: Acceptance and Commitment Therapy
  • Smart Recovery Facilitator Training

References

  • Sam Doran, PCADS Service Manager - Hope Community Services, Karratha, WA, 6714, 0497 917 294, sam.doran@hopecs.org.au
  • Michael Greene, Regional General Manager - Hope Community Service, Karratha, WA, 0439 911 614, michael.greene@hopecs.org.au
  • Muhammad Khan, Senior Coordinator - New ROADS, Uniting Communities, 43 Franklin St, Adelaide, SA, 5000, 08 8202 5690, muhammad.Khan@unitingcommunities.org
  • Emilija Jovanovic, Mental Health Coordinator, Uniting Communities, 43 Franklin St, Adelaide, SA, 5000, 0408 890 978, EmilijaJ@unitingcommunities.org

Timeline

Team Lead

Hope Community Services
10.2024 - Current

AOD Counsellor/Educator

Hope Community Services
11.2023 - 10.2024

Child and Family Case Manager

Karratha Women's Refuge, The Salvation Army
06.2023 - 11.2023

AOD Case Worker

New ROADS, Uniting Communities
11.2021 - 11.2022

Mental Health Support Worker

Uniting Communities
11.2020 - 06.2022

Master of Social Work -

Flinders University

Certificate IV Alcohol and Other Drugs -

TrainSmart Australia

Bachelor of Psychological Science -

Flinders University

Victorian Certificate of Education (VCE) -

Sacred Heart College Yarrawonga
TARNI STILES