Tarnisha Colgan
Caloundra,QLD
Summary
Dynamic worker with a proven track record in customer service and engagement, demonstrated at Good Old Fashioned Cleaning and The Shack. As well as a business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy from Budi Dental, thrives in team settings showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
Work History
Commercial Cleaner
Good Old Fashioned Cleaning
10.2024 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Receptionist
Budi Dental
03.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
All Rounder
the Shack
10.2020 - 11.2023
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Skills
- Excellent multitasking capability
- Organization skills
- Data entry
- Verbal and written communication
- Customer service and engagement
- Telephone skills
Timeline
Commercial Cleaner
Good Old Fashioned Cleaning
10.2024 - Current
Receptionist
Budi Dental
03.2024 - 09.2024
All Rounder
the Shack
10.2020 - 11.2023
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