Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tarnisha Winsor

Merriwa

Summary

Dedicated and adaptable professional with comprehensive experience across youth development, hospitality, and administrative support. Demonstrates a strong track record of creating and supporting youth to develop resilience, grow, and create positive change for their lives, always grounded in empathy and understanding. Brings exceptional service standards as a professional server, excelling in fast-paced environments through multitasking, order accuracy, and guest satisfaction. Skilled in managing office operations, scheduling, and communication, ensuring smooth workflow and team collaboration. Recognized for reliability, teamwork, and consistent performance in dynamic environments, with a focus on delivering results and maintaining a positive, inclusive atmosphere.

Overview

11
11
years of professional experience

Work History

Intensive Therapeutic Care Youth Worker

Allambi Care
04.2024 - Current
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided key emotional support to special needs youth.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.

Business & Sales Administrator

Hedweld Engineering
02.2022 - 03.2024
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Bar/wait staff

The Happy Wombat Café
06.2021 - 08.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Admin • Sales support

Warburton Estate Agents
09.2020 - 05.2021
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Bar staff

The Belmore Hotel, Scone
05.2019 - 01.2020
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Maintained a clean and organized bar area for an enjoyable customer experience.

Waitress • Kitchen Hand

Cassilis Royal Hotel, Cassilis
01.2015 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Customer Service Administration

Merriwa Upper Hunter Shire Council, Merriwa
01.2015 - 01.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Certificate IV - Business Operations

Australian College of Commerce & Management
01.2023

Certificate II - Business Services

Merriwa Upper Shire Council and Tamworth Public School
01.2018

Higher School Certificate - undefined

Merriwa Central High School
Merriwa, NSW
01.2018

Skills

  • Ability to work under high pressure situations

  • Decision making

  • Self-motivation

  • Conflict resolution

  • Teamwork

  • Confidence

  • Quick learning

  • Hard working

  • Adaptability

  • Great communication

  • Emotional intelligence

  • Resilience

  • Exceptional customer service

  • Strong work ethic

  • Cash handling

  • Friendly, positive attitude

  • Computer skills

Accomplishments

  • AEN Trainee of the Year 2023
  • HunterNet Trainee of the Year 2022
  • Training NSW Ambassador 2022-2023
  • NSW Certificate of Registration for Assistant Agent in Real Estate
  • CPR & First Aid Certificate
  • Working with Children Check - WWC2655886E
  • SITHFA002 Responsible Service of Alcohol Certificate (RSA)
  • Responsible Conduct of Gambling (RCG)
  • Runner up Aboriginal and Torres Strait Islander Student of the Year for Australia 2018
  • Aboriginal and Torres Strait Islander Student of the Year for NSW 2018
  • Aboriginal and Torres Strait Islander Student of the Year for the Hunter Region 2018
  • Young Citizen of the Upper Hunter Region 2018
  • Young Citizen of the Merriwa District 2018
  • The Peter Hilder Award 2017

Timeline

Intensive Therapeutic Care Youth Worker

Allambi Care
04.2024 - Current

Business & Sales Administrator

Hedweld Engineering
02.2022 - 03.2024

Bar/wait staff

The Happy Wombat Café
06.2021 - 08.2023

Admin • Sales support

Warburton Estate Agents
09.2020 - 05.2021

Bar staff

The Belmore Hotel, Scone
05.2019 - 01.2020

Waitress • Kitchen Hand

Cassilis Royal Hotel, Cassilis
01.2015 - 01.2018

Customer Service Administration

Merriwa Upper Hunter Shire Council, Merriwa
01.2015 - 01.2018

Certificate II - Business Services

Merriwa Upper Shire Council and Tamworth Public School

Higher School Certificate - undefined

Merriwa Central High School

Certificate IV - Business Operations

Australian College of Commerce & Management

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