Tarralyn Polichronis
Brisbane,QLD
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Security Guard
TruSecurity-Club Burleigh-Lions Club Springwood
03.2023 - Current
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Interacted assertively but non-confrontationally with personnel and general public.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Salon Manager
Nastarzi Hairdressing
04.2002 - 11.2010
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Handled employee scheduling and coverage needs during business hours.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
1999-2001
Advent Security-Lions AFL Games-Int. Soccer Games
12.1999 - 02.2001
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
- Participated in staff meetings, special events, and professional development activities.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Responded quickly to emergency situations to assess and deflect issues.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored employee activities, confirming compliance with security regulations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Permitted entry with escort for approved persons into secure locations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Interacted assertively but non-confrontationally with personnel and general public.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Manager
Ilduomo Italian Restaurant
02.2000 - 03.2001
- Oversaw food preparation and monitored safety protocols.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Supermarket Manager
Spar
01.1997 - 01.1999
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supermarket Cashier
Foodstore Eight Mile Plains/Spar Sunnybank
03.1996 - 12.1996
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register to accurately process and record customer payments.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Worked with floor team and managers to meet wide range of customer needs.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
Private Investigator -
Security Institute
Brisbane, QLDCertificate II - Investigative Services
Security Institute
Brisbane, QLDSecurity Firearm Licensing Course -
Security Institute
Brisbane, QLDCertificate III - Security
Security Institute
Brisbane, QLDCertificate II - Security Operations
Security Institute
Brisbane, QLDRSA - Responsible Service of Alcohol
Asset College
Brisbane, QLD2022
First Aid Certificate -
Asset College
Brisbane, QLD2022
Certificate II - Security Operations And Crowd Control
Asset College
Brisbane, QLD2022
Skills
- Interpreting Procedures and Instructions
- Asset Securing
- Security Operations Experience
- Traffic Direction
- Protective Equipment Knowledge
- Property Patrol
- Reading Comprehension
- Complex Problem-Solving
- Emergency Medical Care
- Attentive and Observant
- Standards of Excellence
- Emergency Response
- Customer Inquiries
- Assertiveness
- Bagging Inspection
- Customer Satisfaction
- Verbal and Written Communication
- Call and Complaint Investigation
- Online Learning
- Crisis Situations
- Effective Working Relationships
- Foot and Vehicle Patrol
- Facility and Grounds Patrol
- Diplomatic Communication
- Guest Services Assistance
- Employee and Visitor Screening
- Law Enforcement Collaboration
- Investigate Incidents
- Premises Patrols
- File and Records Management
- Safety and Security
- Cooperative Attitude
- Perimeter Patrol
- Property Inspection
- Client Requirements
- Personnel Protection
- De-Escalation Techniques
- Legible Report Writing
- Superb Surveillance Skills
- CPR Certified
- Independent Judgement
- Adaptable and Flexible
- Screening Wands
- English Fluency
- Interior and Exterior Patrol
- Knowledge of Supervisory Concepts
- Document Preparation
- Firearms Expertise
- Passenger Screening
- Keen Observer
Timeline
Security Guard
TruSecurity-Club Burleigh-Lions Club Springwood
03.2023 - Current
Salon Manager
Nastarzi Hairdressing
04.2002 - 11.2010
Restaurant Manager
Ilduomo Italian Restaurant
02.2000 - 03.2001
1999-2001
Advent Security-Lions AFL Games-Int. Soccer Games
12.1999 - 02.2001
Supermarket Manager
Spar
01.1997 - 01.1999
Supermarket Cashier
Foodstore Eight Mile Plains/Spar Sunnybank
03.1996 - 12.1996
Private Investigator -
Security Institute
Certificate II - Investigative Services
Security Institute
Security Firearm Licensing Course -
Security Institute
Certificate III - Security
Security Institute
Certificate II - Security Operations
Security Institute
RSA - Responsible Service of Alcohol
Asset College
First Aid Certificate -
Asset College
Certificate II - Security Operations And Crowd Control
Asset College
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