Tarryn Cole
Summary
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Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager
Mackillop Family Services
04.2022 - Current
- Developed and implemented individualized service plans for clients, ensuring tailored support and effective resource allocation.
- Coordinated multidisciplinary team meetings to assess client needs and optimize service delivery pathways.
- Mentored junior staff in case management best practices, fostering a culture of continuous improvement and learning.
- Conducted regular assessments and evaluations of client progress, adjusting interventions as necessary to meet evolving needs.
- Advocated for client rights and needs within the social services framework, ensuring equitable treatment and support access.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Residential Youth Worker
Mackillop Family Services
06.2020 - 04.2022
- Implemented individualized care plans to support youth development and well-being.
- Facilitated therapeutic group sessions to enhance social skills and emotional regulation.
- Collaborated with multidisciplinary teams to assess needs and coordinate services for clients.
- Developed and maintained positive relationships with youth, fostering trust and open communication.
- Guided youth in conflict resolution strategies to promote constructive interactions.
Employment Consultant/case manager
Advanced Personal Management
01.2015 - 06.2020
- Assisting clients with both physical and Mental health conditions to return to the workforce.
- Case management of clients with multiple and complex barriers.
- Support and supervision of new staff.
- Facilitated job placement strategies for diverse client backgrounds, enhancing employment opportunities.
- Developed tailored resumes and cover letters to improve candidates' marketability and confidence.
- Conducted comprehensive assessments to identify clients' skills and employment goals effectively.
Employment Consultant
Jobfind
01.2014 - 01.2015
- Employment consultant duties including marketing, post placement support and administration.
Administration assistant
Interail/Queensland rail
01.2004 - 01.2015
- General administration duties including answering phones, mail, filing and cash handling.
Festival Coordinator
Mid Richmond Neighbourhood Centre
01.2010 - 01.2013
- Duties included the coordination of all aspects of running a regional youth festival, including linking community services and supporting young people in various roles of festival management.
Youth Worker
Richmond Valley Council's Beach Beat
01.2011 - 01.2012
- Providing harm minimization strategies to young people out at night, whilst building trusting relationships, enabling the transfer of informal information, advocacy and referral services.
Café Mentor
Mid Richmond Neighbourhood Centre
01.2007 - 01.2008
- Informal 2IC of social enterprise Youth Café which mentored young people in employment skills.
Education
Bachelor of Social Welfare -
Southern Cross University
Lismore, NSW11-2025
Certificate IV - Community Services
TAFE NSW
01.2013
Skills
- Experience working with children, young people and their families with a client based strengths approach
- Thorough file notes with focus on privacy and confidentiality
- Leadership, Teaching and mentoring young people to upskill
- Leading by example and training and professional development of new staff
- Complies with all relevant policies and procedures
- Professional verbal and written communication style
- Analytical thinking and problem solving and conflict resolution skills
- Resilient and aware of self-care measures and self-reflection requirements for growth
- Aware of supports available in the far North Coast for information, Advocacy and referral
Certification
- Senior First Aid
- Mental Health First Aid
- Working with children's check EXPIRES 2026 -WWC0734353E
- NDIS Worker screen - EXPIRES 2026
Timeline
Case Manager
Mackillop Family Services
04.2022 - Current
Residential Youth Worker
Mackillop Family Services
06.2020 - 04.2022
Employment Consultant/case manager
Advanced Personal Management
01.2015 - 06.2020
Employment Consultant
Jobfind
01.2014 - 01.2015
Youth Worker
Richmond Valley Council's Beach Beat
01.2011 - 01.2012
Festival Coordinator
Mid Richmond Neighbourhood Centre
01.2010 - 01.2013
Café Mentor
Mid Richmond Neighbourhood Centre
01.2007 - 01.2008
Administration assistant
Interail/Queensland rail
01.2004 - 01.2015
Certificate IV - Community Services
TAFE NSW
Bachelor of Social Welfare -
Southern Cross University
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