Tarryn Gooch
Carrum Downs ,VIC
Summary
I'm a driven person who loves to learn new skills in different fields. I've been doing customer service roles for the last 10 years. 5 of those years was in a management role. I'm need a challenge in my new career path. To help me grow my knowledge base in a different field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Crunch Fitness
Springvale , VIC
01.2024 - 07.2024
- Recruited, interviewed and trained new staff members as needed.
- Coordinated promotional campaigns for membership packages and other services offered by the facility.
- Provided excellent customer service to ensure client satisfaction.
- Developed partnerships with local businesses in order to cross-promote each other's services and products.
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Planned special events such as marathons or charity runs to promote the facility's services.
- Resolved any customer complaints or issues promptly and efficiently.
- Analyzed budget reports on a monthly basis to identify areas for cost savings or revenue growth opportunities.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Maintained accurate records of membership sales, billing and receivables.
Order Picker
BYS
Mentone, VIC
10.2023 - 12.2023
- Followed safety protocols when lifting heavy boxes or operating machinery.
- Verified accuracy of items received against packing list or invoices.
- Checked outgoing packages to ensure they are properly addressed and labeled.
- Reported any damaged merchandise upon receipt or during packing process.
- Collaborated with other departments to resolve any discrepancies between shipping documents and actual contents of packages.
- Monitored inventory levels to ensure sufficient stock is available for order fulfillment needs.
- Received incoming shipments of product from suppliers.
- Packaged goods in appropriate containers for shipment.
- Performed daily maintenance checks on all equipment used in the warehouse.
- Greeted customers and answered inquiries regarding products, services, and orders.
Order Picker
Aldi
Dandenong South , VIC
08.2023 - 09.2023
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Read orders to verify attributes and quantities of merchandise.
- Tracked outgoing orders to provide shipping status to customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Issued supplies, materials and products to team members based on information from requisitions.
- Compared merchandise invoices to items actually received.
- Stamped price tags on merchandise, referring to official price lists.
Scheduler
Restorx
Carrum Downs , VIC
05.2023 - 07.2023
- Provided guidance and advice on best practices related to scheduling initiatives.
- Coordinated with other departments regarding resources needed for specific projects.
- Communicated schedule changes effectively throughout the organization when necessary.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Assigned tasks to appropriate personnel based on their skill level and availability.
CEO
Kilmister Fitness
Carrum Downs , VIC
08.2022 - 05.2023
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Analyzed market trends and customer data to inform decision-making processes.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed strategies for improving customer service standards throughout the company.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Established policies and procedures that promoted an ethical work environment.
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
Membership Consultant /Certified Personal Trainer
Core24 Health Clubs
Frankston South , VIC
06.2019 - 05.2023
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Responded promptly to customer complaints and resolved issues in a timely manner.
- Conducted tours of facility for new members.
- Participated in training sessions to learn new software programs related to managing member accounts.
- Processed payments from new and existing members using point-of-sale systems.
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
- Researched competitive pricing models to ensure the club was offering the most competitive rates available.
- Applied in-depth understanding of membership benefits, experience with scripted answers and excellent communication abilities to overcome objections.
- Introduced technology upgrades and process improvements, including new mobile application and integration of new online sign-up system.
- Offered details about various optional add-on services and restrictions.
Spare Parts Administrator
Case Construction
Dandenong South , VIC
05.2019 - 06.2019
- Worked closely with vendors to ensure timely delivery of purchased items.
- Prepared purchase orders for requested spare parts based on customer needs.
- Communicated effectively with internal customers regarding their requests for spare parts and advised them on product availability or alternatives if necessary.
- Ensured that all received items were checked against purchase orders and supplier invoices.
- Monitored stock levels and replenished inventory as needed.
- Developed spreadsheets tracking inventory levels, costs, and usage rates of various spare parts.
- Responded promptly to customer inquiries regarding product availability, prices.
- Collaborated with team members in analyzing current stock levels and determining appropriate reorder points.
- Organized warehouse shelves to facilitate easy access to stored items when needed.
- Assessed the stock levels of spare parts and determined requirements for ordering.
- Researched potential suppliers to identify cost-effective sources for purchasing spare parts.
Receptionist /Store Manager
Frankston Boat Hire
Frankston Pier , VIC
01.2015 - 06.2019
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Compiled data from various sources into organized reports for management review.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Certificate IV - Health And Fitness
APIT
Melbourne, VIC08-2022
Certificate III - Group Fitness
APIT
Melbourne, VIC07-2022
Certificate IV - Alcohol And Other Drugs / Mental Health
Brace Training
Frankston10-2019
High School Diploma -
Carrum Downs Secondary College
Carrum Downs, VIC10-2017
Skills
- Order Picking
- Work Area Maintenance
- Quality Control
- RF scanning devices
- Warehouse Safety
- Merchandise restock
- Product Transport
- Sales management
- Client Relations
- Telephone Etiquette
- Fitness training
- Membership Sales
- Verbal and written communication
- Data Entry
- Scheduling
- Office Management
- Greeting and Seating Clients
- Time Management
- Organization skills
- Basic accounting
Certification
- Working with Children's
- First Aid
- CPR
- Full Drivers License
References
References available upon request.
Timeline
Assistant Manager
Crunch Fitness
01.2024 - 07.2024
Order Picker
BYS
10.2023 - 12.2023
Order Picker
Aldi
08.2023 - 09.2023
Scheduler
Restorx
05.2023 - 07.2023
CEO
Kilmister Fitness
08.2022 - 05.2023
Membership Consultant /Certified Personal Trainer
Core24 Health Clubs
06.2019 - 05.2023
Spare Parts Administrator
Case Construction
05.2019 - 06.2019
Receptionist /Store Manager
Frankston Boat Hire
01.2015 - 06.2019
Certificate IV - Health And Fitness
APIT
Certificate III - Group Fitness
APIT
Certificate IV - Alcohol And Other Drugs / Mental Health
Brace Training
High School Diploma -
Carrum Downs Secondary College
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