Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2026
2026
years of professional experience
Work History
Receptionist, Accounts Receivable
Radivo Constructions
10.2015 - Current
Handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
Organised, maintained and updated information in computer databases.
Maintained and processed invoices and deposits
Handled payroll processing for employees, ensuring timely payment.
Established QuickBooks accounting system to reflect accurate financial records.
Implemented digital filing system for receipts and invoices.
Reconciled accounts using QuickBooks and Xero.
International Export Coordinator
Allied Pickfords
02.2013 - 10.2015
Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
Maintained open communication with global locations to facilitate smooth collaboration.
Prepared and assembled documents to facilitate exports.
Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Calculated weight, volume or cost of goods to be moved.
Processed customs declarations and maintained records of customs documents.
Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
Provided tracking information to enable clients to monitor progress of shipments.
Utilised logistics software to manage, monitor and track shipments from origin to destination.
International Import Coordinator
Crown Relocations
2012 - 2013
Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
Coordinated shipments of product from country of origin to final destination by both air and land transport.
Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
Tracked shipments processing through customs and other agencies and obtained clearances.
Developed and maintained relationships with customs brokers, freight forwarders and customers.
Coordinated with shipping and transport companies on behalf of clients.
Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Obtained necessary import and export licenses and permits for shipments.
Bakery Assistant Manager
Coles Supermarket
01.2010 - 01.2012
Oversaw inventory control processes to minimise waste and ensure consistent availability of fresh ingredients for production.
Provided training for new employees, ensuring they became proficient in bakery procedures and safety standards.
Enhanced bakery sales by implementing creative marketing strategies and promotional events.
Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
Maintained and controlled inventory of baked goods.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Streamlined bakery operations for increased efficiency by optimising staff scheduling, inventory management, and daily production planning.
Deli Assistant
Coles Supermarket
01.2004 - 01.2009
Greeted customers at counter to fulfill requests and answer questions.
Utilised safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimise risk of contamination.
Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Provided excellent customer service through active listening and addressing customer needs promptly.
Monitored product quality closely by checking expiration dates and rotating stock accordingly.
Created appealing food arrangements for party platters and specialised orders.
Sliced meats and cheeses according to customer preferences, providing personalised service that encouraged repeat business.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Opened new inventory and rotated stock by dates to maintain freshness.
Checkout Assistant
Coles Supermarket
10.2002 - 01.2004
Greeted customers and provided outstanding customer service.
Achieved high accuracy rates with cash handling and payment processing tasks.
Enhanced customer satisfaction by efficiently processing transactions and resolving issues at the checkout.
Maintained a clean, organised, and inviting checkout area to facilitate efficient transactions.
Met customer needs through polite, friendly and attentive service.
Cleaned and sanitised cashier workstation and scanning area.
Bagged items securely to minimise breakages and reduce losses.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Community and Stakeholder Engagement Officer / Place Manager at Various Contractors including Haslin Constructions, Stephen Edwards Constructions, Ward CivilCommunity and Stakeholder Engagement Officer / Place Manager at Various Contractors including Haslin Constructions, Stephen Edwards Constructions, Ward Civil
Financial Accountant at SDK Constructions Pvt Ltd Sri Lanka Building ConstructionsFinancial Accountant at SDK Constructions Pvt Ltd Sri Lanka Building Constructions