TARSILA KENNARD

Reservations

• Serve as the primary contact throughout the complete booking process, ensuring all details are managed with accuracy and attention.
• Handle phone reservation inquiries, respond to Google reviews, and direct messages.
• Skilled in using CRM systems, Google Calendar, and Microsoft Outlook.
• Manage and process gift card requests.
• Coordinate with both international and domestic agents, hotels, and direct clients to ensure seamless reservations.
• Support with various administrative tasks, as needed.
• Collaborate closely with the operations team to deliver reliable and precise information to customers.

Events

• Manage all event and function bookings for both China Doll and Mercado.
• Communicate with clients to confirm event details and relay this information to the operations, and kitchen teams through event orders.
• Assist clients with styling needs, including sourcing any elements not available in-house.
• Supervise event setup, assist with client arrival, and handle the initial meet and greet on the event day before transitioning responsibilities to the manager on duty.
  

• Provide exceptional customer service and support.
• Drive sales through product recommendations and upselling.
• Maintain up-to-date product knowledge.
• Assist with inventory management and restocking.
• Operate the cash register and handle transactions accurately.
• Help with visual merchandising and store presentation.
• Address customer inquiries and resolve issues.
• Support daily store maintenance and organization.
• Collaborate with team members to achieve sales goals.
• Assist in executing promotions and meeting sales targets.