Taryn Brennan
Perth,WA
Summary
Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
34
34
years of professional experience
Work History
BACK OF HOUSE SUBJECT MATTER EXPERT
STELLAR ASIA PACIFIC / PROBE ASIA PACIFIC
JOONDALUP, WA
01.2015 - Current
- Assisted Synergy customers by addressing inquiries
- Transitioned to a back-end role following two years of service
- Handled complaints and financial hardship cases while coordinating government and solar application requests
- I am used to using the SAP CRM system
- I was asked to be the SME (subject matter expert), I help other agents whilst on floor support and liaise directly with our client.
- I have also managed our social media department for the last two years, speaking with people via private messenger and monitoring all public content
- I enjoy the webchat side of things, combined with my knowledge base I believe this is the best position I have had so far and the way of the future
- I have also trained new members of our team in a classroom environment, using the KANA system
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Receptionist/Administrative Officer
John Collins and Associates
KINGSLEY, Western Australia
01.2005 - 01.2007
- Receptionist for a multi business accounting firm
- Answering phones, collating tax returns, filing, general office duties
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
Manager
RAAFA Estate
JOONDALUP, WA
01.2004 - 01.2007
- Managing the recreation hall, bar, bowling club and restaurant
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Supermarket Manager
SUPAVALU
MARMION, Western Australia
01.1991 - 01.1995
- Developed and implemented strategies to improve customer service in the supermarket.
- Monitored inventory levels and ordered new stock when necessary.
- Managed staff scheduling, payroll, and disciplinary actions as needed.
- Ensured compliance with all health codes and safety regulations within the store.
- Resolved customer complaints promptly in a professional manner.
- Assisted customers with locating products or answering questions about store offerings.
- Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
- Trained new hires on customer service and rotation practices.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Assisted in unloading shipments from delivery trucks and stocking shelves accordingly.
- Greeted customers upon entry and provided assistance with locating items.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Operated equipment such as pallet jacks to move large quantities of stock throughout the store.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
Education
CERTIFICATE 3 - BUSINESS
TAFE
Joondalup, WA02-2016
CERT 3 - BAR MANAGEMENT
CARINE TAFE
CARINE01-2006
DIPLOMA - Administration and Travel and Tourism
PERTH COMMERCIAL COLLEGE
01.1995
DIPLOMA - ART AND DESIGN
TAFE
CARINE12-1994
Completed year 12 -
PRENDIVILLE CATHOLIC COLLEGE
01.1993
Skills
- Customer Engagement
- The HEAT Method
- SAP Software Experience
- SAP GUI
- Verint
- KANA Proficiency
- Microsoft Word Proficiency
- Sharepoint
- Key Performance Indicators
- Training and mentoring
- Research capabilities
- Attention to Detail
- Interpersonal Skills
- Active Listening
- Reliability
- Conflict Resolution
- Team Leadership
- Problem-solving aptitude
- Quality Assurance
- Customer Relationship Management
Referees
- Jayden Parker- manager Jayden.parker1@synergy.net.au
- Paul Bru- manager Paul.bru@synergy.net.au
Hobbies and Interests
- Spending time with my family.
- My pets, 2 Labradors, 2 Siberian forest cats, and a fish named Bruce.
- Hand raising baby birds and injured wildlife.
- Video games.
- Games nights with family.
- Dinner with friends.
- Washing my hands lol.
- Also I can crochet
Affiliations
- Family Time
- Reading
- Playing games
- Watching movies
- Walking my Dogs
References
References available upon request.
Timeline
BACK OF HOUSE SUBJECT MATTER EXPERT
STELLAR ASIA PACIFIC / PROBE ASIA PACIFIC
01.2015 - Current
Receptionist/Administrative Officer
John Collins and Associates
01.2005 - 01.2007
Manager
RAAFA Estate
01.2004 - 01.2007
Supermarket Manager
SUPAVALU
01.1991 - 01.1995
CERTIFICATE 3 - BUSINESS
TAFE
CERT 3 - BAR MANAGEMENT
CARINE TAFE
DIPLOMA - Administration and Travel and Tourism
PERTH COMMERCIAL COLLEGE
DIPLOMA - ART AND DESIGN
TAFE
Completed year 12 -
PRENDIVILLE CATHOLIC COLLEGE