Taryn Brennan
Alkimos
Summary
Dynamic customer service professional with a proven track record at Synergy, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and implementing process improvements that boosted efficiency. Skilled in data entry and maintaining confidentiality, contributing to a productive and trustworthy environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Synergy
04.2015 - Current
- Assisted customers with inquiries, providing accurate information on products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained organized records of customer interactions and feedback for future reference.
- Upheld strict confidentiality standards when working on sensitive client projects requiring discretion and professionalism.
- Implemented process improvements that reduced operational bottlenecks and increased efficiency.
- Assisted customers with online services and applications.
- Self-motivated, with a strong sense of personal responsibility.
Administrator
John Collins and Associates
01.2012 - 02.2015
- Oversaw daily administrative operations, ensuring efficiency and accuracy in workflow processes.
- Developed and implemented office procedures to enhance productivity and streamline tasks.
- Managed scheduling and coordination of meetings, optimizing time management for team members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Certificate IV - Travel Tourism And Administration
Perth Commercial College
Perth02-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Empathy
- Discretion
- Outbound calling
- Investigation
- Applications and requests
- Building Rapport
Timeline
Customer Service Representative
Synergy
04.2015 - Current
Administrator
John Collins and Associates
01.2012 - 02.2015
Certificate IV - Travel Tourism And Administration
Perth Commercial College
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