Taryn Henry

Practice Manager

Gentle Dental Care

04.2009 - 01.2025

Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Implemented an effective employee performance evaluation system to provide constructive feedback and encourage continuous improvement among staff members.
Developed close working relationships with front and back clinical staff. Addressed and remedied all team member issues.
Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Oversaw staff rosters, implementing changes as needed to minimise any over-staffing issues and to ensure smoother daily running of the practice.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Enforced infection control policies to ensure compliance with healthcare regulations, improving practice efficiency.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
Ordered all practice supplies.
Managed inventory control processes to ensure appropriate stock levels, minimising waste and reducing costs.
Managed payroll administration duties efficiently to minimise errors in timekeeping records or payment discrepancies.
Established positive relationships with vendors, negotiating favourable contracts for equipment maintenance and supply purchases.
Implemented an efficient recall system that resulted in higher appointment compliance rates among existing patients.
Collaborated with dentists to assess patient care needs and create treatment plans that maximised oral health outcomes for patients.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Performed various administrative tasks by filing, copying and faxing documents.
Prepared and processed patient referrals and transfer requests.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Processed medical insurance claims and payments.