TARYN ROBERTSON
Jane Brook,WA
Summary
I pride myself in being an accomplished Service Coordinator with a proven track record at One2One, enhancing team productivity and consumer satisfaction through expert relationship building and efficient service delivery. I am skilled in accurate recordkeeping and problem-solving, I excel in creating individualized service plans and fostering strong consumer, family and stakeholder connections.
I have achieved significant improvements in service coordination processes, demonstrating leadership and communication excellence. I have a strong interest in fostering communication and collaboration with my team and I am proactive in identifying issues with utmost confidence in practical solutions.
I am highly motivated and determined to make meaningful contributions to your organization. I am very organized, team-oriented professional with exceptional communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Coordinator
One2One
02.2013 - Current
- Served as a primary point of contact for consumers and stakeholders addressing inquiries, providing updates, and ensuring overall satisfaction with services were delivered.
- Developed comprehensive service plans tailored to individual consumer needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve consumer experiences.
- Played a key role in the successful onboarding of new recruits within the Service Coordinator role, offering mentorship and guidance during their employment.
- Managed and coordinated service teams of 20 staff successfully.
- Reduced consumer wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Managed a high volume of consumer requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between consumer and stakeholders.
- Established strong relationships with consumers through regular meetings, keeping them informed about progress updates regarding their services.
- Conducted regular mid and annual reviews of staff and identified areas for improvement.
- Facilitated teamwork, team meetings, and created a nurturing a strong team culture whilst ensuring support is consistently provided when and how the consumer chooses.
- Provide reports as required by NDIA, DSOA or other funding body.
- Work alongside consumer and stakeholders to prepare, plan and participate in NDIS Plan Reassessments.
- Monitor and report on the use of Restrictive Practices, ensuring staff are educated and guided appropriately to ensure reporting compliance and positive outcomes for consumers.
- Participate in any Quality Evaluations as required.
- Authorise, process, and forward fortnightly staff timesheets and reimbursement requests to One2One Administration, as directed.
- Process any new consumer/staff related expenditure against nominated budget allocations, as required.
Coordinator
Rise
10.2010 - 02.2013
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained the accuracy of consumer records in compliance with reporting requirements.
- Worked with interdisciplinary teams to integrate services and meet service delivery goals.
- Developed written plan and procedures for implementing activity services component of program.
- Developed comprehensive case management plans for each consumer, addressing individual needs and promoting personal growth.
- Promoted a culture of inclusion by organizing group events focused building capacity and life skills.
- Managed a high volume of consumer requests, ensuring timely and effective service delivery.
- Established strong relationships with consumer through regular meetings, keeping them informed about progress updates regarding their services requested or concerns raised.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new recruits within the Service Coordinator role, offering mentorship and guidance during employment.
- Developed comprehensive service plans tailored to individual consumer needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Citizens and Disability Coordinator
Town of Bassendean
11.2005 - 09.2009
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between consumers and stakeholders.
- Developed comprehensive service plans for consumers, leading to improved satisfaction and retention.
- Maintained monthly budgets.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding for new hires.
- Hired, managed, developed and assisted with training staff, established and monitored goals, conducted performance reviews.
- Streamlined service coordination processes for improved team productivity and response times.
- Established strong relationships with clients through regular meetings, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Cyril Jackson Senior Campus
Bassendean, WA11.1986
Skills
- Accurate Recordkeeping
- Consumer Advocacy
- Team Leadership
- Individualized service plans
- Proficiency in Office Word and Outlook
- Service monitoring and delivery
- Time Management
- Problem-Solving
- Relationship Building
- Excellent Communication
- Written communication
Certification
Certificate III in Community Services ( Aged Care Work) CHC30199
Timeline
Service Coordinator
One2One
02.2013 - Current
Coordinator
Rise
10.2010 - 02.2013
Senior Citizens and Disability Coordinator
Town of Bassendean
11.2005 - 09.2009
High School Diploma -
Cyril Jackson Senior Campus
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