Office manager with over four years' experience in administration and customer service, including managing daily operations in a fast-paced healthcare clinic. Proven ability to coordinate staff, optimize scheduling systems, manage inventory and financial processes, and deliver high-quality patient care. Known for improving efficiency, problem-solving under pressure, and maintaining smooth clinic operations.
Overview
12
12
years of professional experience
Work History
Administration/Office Manager
Goldfields Chiropractic & Healing Centre
Kalgoorlie, Australia
2021.07 - Current
I have been an Office Manager since November 2024 and my duties include a wide range of administrative and operational tasks such as managing schedules/rosters, coordinating staff, financial tasks, overseeing clinic supplies and ensuring the clinic is smooth sailing.
Managed daily scheduled and appointments for practitioners and patients, ensuring efficiency and minimal wait times.
Staff Coordination - Overseeing and supporting admin staff and practitioners, managing employee schedules and addressing potential conflict.
Office Supply Management - Stock take, ordering and tracking supplies, maintaining inventory of office supplies, clinic supplies and equipment.
Financial Support: Assisting with budgeting (retail items), expense tracking and financial reporting.
Policy Implementation: Help maintain clinic procedures and policies.
Facilitated internal and external communications, handling emails and ensuring smooth information flow across the organization.
Managed reception duties, greeted patients and staff, and ensured a welcoming atmosphere for visitors.
Problem Solving: Addressing and resolving day-to-day issues/challenges that arise within the workspace.
Staff Recruitment: Assisting with the recruitment process, including screening resumes, conducting interviews and training.
Event Planning: Organizing and coordinating in-office events, meetings and team-building activities.
General administration work such as organising documents, handling correspondence, answering phone calls, general cleaning and providing great customer service.
I also handled the social media platform before accepting the role of Office Manager. Various responsibilities include the following:
Developed engaging content for social media platforms, focusing on audience interaction and brand representation.
Community engagement - respond to comments, messages, etc..
Planning and executing social media campaigns
Scheduling content daily on platforms such as Facebook and Instagram
Creating original content with Canva
Customer Service
Hannans North Tourist Mines
Kalgoorlie, Australia
2021.03 - 2021.10
Welcomed visitors as first point of contact, providing information about exhibits to facilitate engagement.
Resolved visitor enquiries, complaints, and requests with patience and professionalism, ensuring satisfaction.
Delivered friendly assistance to visitors, answered enquiries, processed tickets and payments, enhancing visitor experience.
Managed ticket sales, processed payments, and controlled entry flow.
Assisted visitors in navigating museum exhibits by providing detailed directions.
Supported event operations by assisting with setup and managing registration.
Maintained cleanliness, assisted with sales, sorted incoming emails, and answered and redirected incoming calls.
Lab Technician
ALS Geochemistry
Kalgoorlie, Australia
2019.10 - 2020.10
Handled and stored samples, processing 700+ samples daily; performed crushing, milling, and quality control on samples to ensure accuracy and reliability.
Ensured compliance with safety guidelines while maintaining clean and organized laboratory environment to promote safety and efficiency.
Executed laboratory procedures for sample preparation and testing in a controlled environment.
Trained new employees on machine operation to enhance team capabilities and streamline onboarding process.
Caretaker (Volunteer)
Inspired Life
Kalgoorlie, Australia
2019.03 - 2019.04
Supervised activities to ensure the safety and well-being of young children.
Monitored the children's activities to promote safety. Provided basic care such as feeding, changing diapers, and assisting with hygiene. Responded to children's needs and offered comfort and support.
Administration Assistant (Volunteer)
South Kalgoorlie Primary School
Kalgoorlie, Australia
2014.02 - 2014.12
Coordinated scheduling and correspondence while organising files to enhance administrative efficiency.
Education
High School Diploma - Valedictory Certificate of Eastern Goldfields College
Eastern Goldfields College
Kalgoorlie, WA
2019-01
Skills
Project management
Computer Skills
Time Management Skills
Ability to Multitask
Customer Service
Staff coordination
Leadership
Communication
Problem-solving
Adaptability
Fast Learner
Adapts under pressure
Accomplishments
• Certificate II in Business | Eastern Goldfields College Degree obtained June 2019 • Certificate of Achievement for being the top student in General Physical Education Studies • EGC Colours Awards for Academic Endeavor and Sports Achievement • Nominated for the KBCCI Business Awards • Goldfields Best Retail and Customer Service 2022
References
Reference available upon request
Timeline
Administration/Office Manager
Goldfields Chiropractic & Healing Centre
2021.07 - Current
Customer Service
Hannans North Tourist Mines
2021.03 - 2021.10
Lab Technician
ALS Geochemistry
2019.10 - 2020.10
Caretaker (Volunteer)
Inspired Life
2019.03 - 2019.04
Administration Assistant (Volunteer)
South Kalgoorlie Primary School
2014.02 - 2014.12
High School Diploma - Valedictory Certificate of Eastern Goldfields College
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